At times, you may find that the Windows Cumulative Update is not installing or fails to install on Windows 11/10 PCs. When you face the issue of Cumulative Update not installing or failing to install on Windows 11/10, with error codes 0x80070020, 0x80073712, 0x80070002, 0x80070003, 0x800F0923, 0x800F0922 and 0x800f081f, this guide will help you fix it.
Why Windows 11 cumulative update fails to install?
If Windows 11 Cumulative Update has failed to install on your PC, it might be due to internet issues, insufficient storage space, missing system components or image files, and corrupted update components. You need to fix them to get the cumulative update installed on your PC without any issues. Let’s see how to fix the issue.
Windows Cumulative Update not installing or fails to install
When you see Windows Cumulative Updates installing errors, you see the codes mentioned here. Most of the error codes are 0x80070020, 0x80073712, 0x80070002, 0x80070003, 0x800F0923, 0x800F0922 and 0x800f081f.
You may also see an Install error followed by an error code. To fix the issue, you can use the following methods.
- Run DISM Scan
- Use the Microsoft Update Catalog website
- Disable or remove VPN client software
- Fix using Registry Editor
- Use Reset This PC
1] Run DISM Scan
If your Windows Update has failed to install, you need to clean up the corrupted installation. To do this, you can make use of the built-in Deployment Image Servicing & Management or DISM.exe tool.
Open command prompt as administrator, type the following and hit Enter:
Dism /Online /Get-Packages
You will get a list of packages. Since KB2919355 has not been successfully installed on your computer, you won’t see it, but you can see it installed on my 64-bit system.
If you do see it, then it may mean that it has been installed or that the installation is corrupted. In this case, see if you can uninstall it via the Control Panel > Installed Updates. If you can, then proceed.
What you need to do now is type the following and hit Enter.
DISM /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
This was for a 64-bit version of Windows. You have to use the package name for your version of Windows.
Next, type the following and hit Enter:
DISM /online /cleanup-image /startcomponentcleanup
You could also run the following:
DISM /online /cleanup-Image /restorehealth
/RestoreHealth checks for component store corruption records the corruption to C:\Windows\Logs\CBS\CBS.log and FIXES the corruption using Windows Update. This operation takes 15 minutes or more depending on the level of corruption.
Restart the computer and try again.
But if you think that your Windows Update client is already broken, use a running Windows installation as the repair source, or use a Windows side-by-side folder from a network share or the Windows DVD as the source of the files. To do this, run the following command instead:
DISM /online /cleanup-image /restorehealth /Source:C:\RepairSource\Windows /LimitAccess
Here replace C:\RepairSource\Windows with the location of your repair source.
2] Use the Microsoft Update Catalog website
KB2939087 recommends in case you are unable to install the Update package via Windows Update, then you should download and install the package manually via the Microsoft Update Catalog website.
3] Disable or remove VPN client software
If you have any VPN client software installed, uninstall it, in case you receive Error 8000F0922. Disabling the VPN or removing the VPN can help fix the issue.
4] Fix using Registry Editor
This has been known to help with KB3081424, KB3081436, and KB3081438 issues.
If you are facing this issue, we recommend that you create a system restore point or backup your Windows registry first and then proceed.
But before that, first, you may want to download the Cumulative update from the Microsoft Catalog website and keep it ready.
If it does not, try the following registry manipulation. Type regedit in the taskbar search and hit Enter to open the Registry Editor. Navigate to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
The ones with the short names are required by the system. Check the SIDs with the long names, and delete the profiles that don’t exist on your PC. Make sure you do not delete the admin profile. To delete, right-click on it and click on Delete.
Restart your computer and see if it has helped you.
5] Use Reset This PC
You may use Reset This PC or Cloud Reset options and then try to install it. It will fix the issue for sure.
Also read: Windows Update fails to install or will not download in Windows
How do I manually install Windows 11 cumulative update?
If the Windows 11 Cumulative update has failed to install or you just want to install it manually, open the Settings app and select Windows Update. Click on the Check for updates button and install if any update is available. If the Cumulative updates are failing to install, you can download the update from the Microsoft Update Catalog website and install them.
Related read: How to delete Downloaded, Failed & Pending Windows Updates.
I received error 0×80070003 when trying to install KB2919355. It was caused by a missing
C:UsersDefaultAppDataLocalMicrosoftWindowsWinX folder.
Several people have reported that removing or renaming certain folders will cause KB2919355
to fail. See here for more info:
http://chentiangemalc.wordpress.com/2014/04/03/case-of-the-kb2919355-installation-failure-windows-8-1-update-1/
I still have Windows 8, but these updates still apply? Because I did the update on the 8th, but I don’t see KB 2919355 anywhere?
If you can see a Power button or a Search icon next to your User picture on the Start Screen, you have it installed; else not. Check https://www.thewindowsclub.com/windows-8-1update-features
Thanks for the quick reply, and I don’t so that answers that. I downloaded 7 MS updates, and all were successful. By the way, I love this site.
I have none of the stated dism commands….keeps coming up with error 87. I’ve never been so frustrated with a windows operating system since the old Dos versions. Any Ideas. Manually downloaded the updates too and don’t work. I’ve now got 11 failed tries. My PC is a month old…….:(
Error 87 means you probably have a typo in the DISM command.
KB2919355 installed all correct on 2 x 32 bit basic boxes but failed on a high end Dell Inspiron 64 bit machine, tried every fix on most forums. All fail. Contacted Microsoft although sympathetic to my problem, I declined their offer that I should pay them to fix their problem !!! This has wasted a massive amount of time and done untold damage to Windows 8.1 which was on track until this latest episode. You have to wonder why they would not run the update on every known type of system to make sure that it actually works before unleashing it to the customers.
I’m pretty sure this article refers to the Windows 8.1 Update, not the Windows 8.1 UpGRADE that was released last year. So these updates only apply if you have already updated to Windows 8.1. But if you’re still using Windows 8, then they do not apply to you. You can check this very easily by going into your Control Panel and selecting “System.” Right up there at the top you are told which Windows edition you have. (For future reference, nNote that once Windows 8.1 is installed, this will report only 8.1 without indicating whether you have installed this new Win 8.1 Update.)
You can certainly stick with Windows 8, but Windows 8.1 (with the new Update) is a more pleasant operating system to use. But if you do UPGRADE to Windows 8.1, you should know that you must install this new Win 8.1 UPDATE because if you do not install it, you will not get any new updates or fixes for Windows 8.1.
While I’ve installed the Windows 8.1 UPDATE on three computers without any difficulty, there are precautions that the very reliable Windows Secrets Newsletter has suggested before trying to install the Win 8.1 UPDATE. Number 1 is to make a backup image of your system disk (and make sure you can boot from a CD or Flash Drive to restore it if necessary). I confess that I did not uninstall anything before doing the Win 8.1 UPDATE.
* To keep things simple, uninstall any third-party Start menu apps such as Classic Shell or Start8 Menu.
* Uninstall your antivirus software (and severely limit your time on the Web).
* Uninstall any third-party software that may hook into Windows’ rollback system. See, for example, the Wilders Security Forums post about RollbackRX.
* Fully back up your system.
* Ensure that KB 2919442 is installed. It’s a servicing-stack update released in March that should already be on your system.
* You might also see KB 2939087 offered. Install it, too, before applying the Win8.1 Update.
* Did I remind you to back up your system yet?
* Windows 8.1 Update is delivered as KB 2919355. The entire bundle is five patches, but you’ll see only KB 2919355.
* Install KB 2919355 from Windows Update. This is the easiest way to apply this chunky patch. You can download the five
components of Win8.1 Update from the Microsoft Download Center, but they must be installed in the following order:
KB 2919442, KB 2919355, KB 2932046, KB 2937592, KB 2938439, and KB 2934018.
* Fortunately, if the installation fails, the
process does a good job of rolling back and leaving your system operational.
I have a windows 8.1 32 bit.I got KB2919355 update in 2.3 MB.But im not able to install this. I’m getting this error 8007000D. Please help me with this….
Did you try the steps listed above? Do try DISM /online /cleanup-Image /restorehealth as well as running the Windows Update Troubleshooter.
I tried both the steps but none of them are working.Facing the same 8007000D error again..
Hmm … Refresh PC seems to be the only option which comes to my mind then …
Your comment is awaiting moderation.
I tried to install KB2919355 today and it failed several times showing error 0×80240016. Tried manual install, also failed. I stumbled upon the fix by opening Windows Update page, clicking on Help up in right corner, and searching for Window Update Troubleshooter. In the window which opened with all the error codes I scrolled down to “Windows Update error 0×80240016? I clicked on that and downloaded and installed the troubleshooter. I saved that file for future use. I ran the program and it found problems with Windows Update. Clicked next and it fixed the problem which was preventing successful installation of KB2919355. Actually I found that update all installed by running this ‘fix’ program. On a second computer I had to retry install and it was also successful.
I get 0×80070002 error everytime online or offline attempts fail.
I’ve tried everything and Microsoft’s answer? Refresh my PC as it is so simple… Well it ain’t I use a lot of Desktop DVD installed packages and games and refreshing looses all of them! So no way am I doing that until the PC becomes completely unstable.
I never had ANY problems with Windows 7 so I might go back to that and call it a day with Windows 8 as I have already had to reinstall it 6 times since it came out due too problems like this and others!
It has been a total failure as far as I am concerned!
Exactly the same situation!!! I have completed all the DISM fixes, run HitmanPro3 to get ready of all Search & Protect and high jack files missed by Malware Bytes, and on and on and on including doing a Recovery to about a month ago. All other updates have installed properly. I am now under the impression it may have to do with the size of the EFI (Swap file). My HP was only configured with 260mb and I am told it should be at least 25gb. The KB2919355 file size was changed yesterday from 890 to less than 700MB
DISM /online /cleanup-image
/startcomponentcleanup
DISM /online /cleanup-Image /restorehealth
If system cleaned KB2919355 should download Good Luck.
I am facing troubles with that update too… I tried all of the above with no results…
My problem is slightly different. I am not getting an error, the update downloads and starts installing as it should. When I press restart it goes up to ~30%, it reboots and after continues installing up to ~75%. Then it says that the update can’t be installed and starts rolling back… I’ve tried so many times to fix this, I’ve wasted more than 6 hours all together(the roll back action takes up to 1 and a half hour every time) and still nothing… pfff…
thank you so much. i have been battling with the KB2919355 update error for weeks now so was so relieved to find this site. i am not great with computers and felt like i had been banging my head against a brick wall!
i had been attempting to use the fixer tool within the Windows Update Troubleshooter but to no avail.
however, your advice worked perfectly.
i ran the command prompt as administrator:
Dism /Online /Get-Packages
this located the apparently corrupt KB2919355 package installed on 15/04 (which i was not expecting to see, as windows update history was showing that the installation had failed each time since its first attempt, of many)
then removed it,. again in the command prompt using:
DISM /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
then as advised typed:
DISM /online /cleanup-image /startcomponentcleanup
upon completion, i restarted the pc, ran windows update again and after a fairly lengthy download and installation process, my PC restarted with the KB2919355 update installed successfully.
I am still not entirely sure exactly what it was that i was doing during this process, but if you follow the instructions and advice listed by Anand on this page, hopefully you will have the same success that i did.
thanks again
I get at least a pop-up per day telling me to update, and yet on any system that was originally updated from Win7 (LOL early adopters) I get the exact same error message. At this point, I’m going to have to rebuild a bunch of installs from scratch because attorneys under my umbrella are getting bothered to update daily.
Dammit, Microsoft. I wish Ubuntu was a realistic option. you guys suck.
Solved: Removing the Cisco VPN client solved the problem. I didn’t have to manually install the packages, just remove the vpn client, restart the computer and it was ok.
FInally. I was soo annoyed but this, every time I started the computer it took 15 minutes to remove the updates. Thanks for the posts guys.
after my last update.. it shows 100%disk usage and whole 8.1 freez.. i hav an i5 procesr 4th gen n a 4gb ram..dis shldnt b hapenin.. igues itz sm os issue… plz do help me..
i hav 0x800f0806 error.. 100%disk usage is shown.. n my lap freez for 2 3 min… plz help meee
Had this problem for the last 8 hours… tried everything from every forum and made things worse for a little while. Ended up having to “Refresh your PC without affecting your files” (link below), it removed all third party software and I had to reinstall a lot of windows updates but it worked.
http://windows.microsoft.com/en-nz/windows-8/restore-refresh-reset-pc
Be aware that after running this I needed to run some diagnostics on “windows update” because it removed all the updates but wouldn’t install any (required for 8.1).
I hope this helps.
Thanks, this fixed it. Appreciate it
I have this update installed but now windows update fails with 0x80240442 I have tried numerous things to fix this but nothing seems to work (refreshing windows is going to cause a LOT of reinstallation work on my part). Its annoying because Update 1 is definately installed as I have all the features but windows update seems to be fubar. I have tried all the fix tools and reinstallation and reregistering of dlls, to no avail :(
I’m reciving an error code: 0x80007004 at 87% gathering info….i tried im facing the same problem.. i need a solution.
my pc keep on failing its configuration, and its going on an infinite loop of trying to configuration. Fix it, damn windows!
Automatic Update should be automatic. Period. Microsoft is just blowing smoke with it’s suggestions for user troubleshooting.
Fix the problem, Microsoft.
my error is 0x80240032
Absolutely. This is the worst Windows program ever. So user unfriendly. I’m going with Macs from now on.
Macs are just full of different issues. I support those too. I love Ubuntu but nobody makes serious software for Linux. It’s like Apple, minus the money, with a better community.
I actually like Win 8.1 now that I’m used to it but it’s super annoying that I had to wipe my hard drive to get there. If you want the best of three generations, Google a program called “Classic Shell” and install it on top of 8.1; then just avoid the windows version of the app store.
Hi,
I’ve by mistake made two installations on win 8.1 on my laptop but then i formatted c drive but still it shows on boot( some gpt partition thing i cudnt understand). So when i install kb2919355 & restart it reaches 30% and then restarted and when it restarted it took me to directly to windows automatic repair and displayed the error windows can’t b repaired. I restored my windows to the restore point i created before update. it works fine now but in windows update dialog i can still see kb2919355 showing status as pending restart.
Please help me remove it and i would never turn on windows update i had too many problems already with few updates.
Thanks in advance
Microsoft is making the fixing of what are really Microsoft-generated errors the end users fault. An ethical company would produce an apology and then a simple fix in a download to the solution, MS does not do this and we would like to know why.
HELP, My computer was restarted to install windows 8.1. It said I had to do it. It has been flashing the HP sign and cutting off and on for about 5 hours, What can I do or is this normal?
This is the definitive fix… this is for Server 2012R2
There are folders missing that need to be created. These folders are what the update is looking to install to. Without them the update will fail.
The following path should be complete:
C:UsersDefaultAppDataMicrosoftWindowsWinXGroup1 )also create Group2 and Group3)
Make sure the following folder structure exists, If not – create it.
The update will install without issue.
I tried to download windows 8.1 but everytime it says error on gathering information and it takes a very long to load :( help!
Microsoft has been corrupted by a company-wide worm… malware which deteriorated the minds of the MSFT developers into Sesame Street twerps. Allowing ANY post-XP MSFT software to be installed on one’s computer is guaranteed to cost the support people several weeks’ heartburn and wasted time, PER UNIT. Dump MSFT stock while you can still break even.
my windows 8,1 will not let me download anything . tried fire fox and it keeps shutting the browser down . microsoft is useless ..no one has the answer .tried everything but still the same .. what a wastw of time
windows8.1 refuse install on clean hdd, on an laptop that suport xp,vista, win7, win8.0. Is microsoft error. Last Linux distro recognize a lot of driver. Last windows not recognize a lot of driver just linux 10 years ago.
hi I am also unable to install the 8.1 update I manage to download the update and I get to 97% then it says update failed, reverting changes. please can someone help me!
In my case the updates are just installing as normal then restart and then get on to nearly 70 to 80%.. Then it says the update cannot continue and it rolls back the updates.. After i bought this lap i have never been able to update anything in my win 8.1.. Help me out on this.. And also i couldnt find what error it is or what update it is..
You are COMPLETLY RIGTH! Windows 7 was best OS MS ever made. It seems that the idiot decision makers at MicroJunk have never used a PC. I bet they all use MACs. I just bought a very nice ASUS Transformer Tablet and Win 8.1 was running nice – until I tried to update. XP was pretty godd, then they made this VISTA! Now, after 7 they must have forgotten that most of us still use a PC instead of a tablet. Got to install Classic Shell before you can even use this 8 crap.
Running these two commands fixes my problem however it returns next time windows update runs. How do I find out what the cause of the problem is?
DISM /online /cleanup-image /startcomponentcleanup
DISM /online /cleanup-Image /restorehealth
Admittedly my bad for not installing windows 8.1 sooner, but this has been a true nightmare for me. After spending upwards of 8 hours struggling with this thing and watching the update go for 3 or four hours, it failed right before the finish line. Now my computer is ruined and I have to pay a professional to reset everthing, which means I have to reinstall all of my programs (Quicken, iTunes, Office) etc. myself. This means hours and hours of struggle which I do not have time for.
I literally am so upset with myself for taking a vacation which I could have used to spend every moment cleaning up this mess.
Technology is going backwards as I never had this much trouble with anything ever before. It is so bad that I might be done with Windows forever. I did not even want Windows 8 because I heard it was so bad but had no choice as my last Vista PC broke down and was not worth fixing.
There really should be a class action lawsuit where Microsoft needs to just buy everyone a new pc.
Me too. It is a nightmare and I am stuck. The only thing I can do is throw it out, or pay a professional $150 to $200 to fix it. My laptop is now three years old and a Lemon apparently. I think I may have to seriously reconsider windows because this has been the bain of my existence for three years and running.
before I had windows 10 ….. then I reset the laptop to windows 8.1 , when I try to install the latest
update of windows 8.1, I get error that the update failed to install
i have a problem…bought a asus windows rt tablet 32gb…trying to install windows 8.1 for free and it tells me i have no hard drive space…it has been consumed by windows crap and their pals like kindle and so on…i have installed nothing…PLEASE HELP !!! :(
I agree. This is total Bs Not only has this p.o.s. Toshiba gave me grief since day 1 (both my hubby and mines) but I have literally been off work for 2 days on a new work at home job due to this crap. It looks like I’m going to get fired for it, After all the bs dealing with the hard drive and system restores I was suppose to start my shift so I stayed up to make sure all the expected 300 updates would process so i could board VPN. Welp, here it is 6+ hours after my shift and i’m still stuck. Ti is total dog doo doo! All these big wigs charge so much for their product as if they are buildign things to last, smh. Total crapola.
Good suggestions, but none of these worked for me And I was trying hard for almost a week.
Till I found some clues in c:WindowsLogsCBS.log
It was saying – unable to start service – hence I am failing and will rollback after the restart.
Microsoft: If you did not stop the service and it was disabled before you started your updates – DO NOT TRY TO START IT!!!!
I switched all disabled services to auto – and it installs *WITHOUT ANY ISSUES*
I am still mad at this point that I just wasted a week of my productive time on that BS.
I followed your advice and clicked on the recommended link to repair Windows and optimize Windows performance. Having done the analysis and found issues, I made the payment and the software proceeded to fix the issues. Once rebooted, I found two additional issues: Windows not Activated and Network drives not visible.
Having contacted the software provider, they came back to say there was no record of me on their system. I submitted the proof of payment and they said it was not their company.
Has anyone else experienced something similar?