Windows Hello is a feature in Windows 11/10 that uses biometrics, including facial recognition for a quick sign-in to your PC. You can access its settings via WinX Menu > Settings > Accounts > Sign-in options. If you see a Windows Hello isn’t available on this device message here, here are a few things you may want to take a look at.
Windows Hello isn’t available on this device
To fix the Windows Hello isn’t available on this device error, follow these solutions:
- System requirements
- Run Windows Hello Troubleshooter
- Try another method
- Update drivers
- Allow use of the biometrics
To learn more about these solutions, continue reading.
1] System requirements
First of all, check if your device supports Windows Hello. You may note down your laptop name and model number and search on the manufacturer’s site to see if it supports Windows Hello.
2] Run Windows Hello Troubleshooter
You can use the Get Help app to run this troubleshooter. For that, open the Get Help app and search for “windows hello troubleshooter”. Then, go through the screen instructions to get the job done.
However, if you use Windows 11/10, you can go through this method. Run the built-in Hardware and Devices Troubleshooter. You may also use the Windows Software Repair Tool and see if it helps.
3] Try another method
If Windows Hello is not working for you, you need to Sign in to your device using a different method, such as a PIN or Password and then remove Windows Hello as a sign-in option. Do so by opening Settings > Accounts > Sign-in options and clicking on the Remove link under Fingerprint or Facial Recognition.
Having done this, restart your computer and then set up Windows Hello or Fingerprint Reader on Windows PC or Surface device afresh and see if that works for you now.
4] Update drivers
If you haven’t updated your drivers for a long time, it is suggested to update them once. At times, it could be a driver-related issue. You need to update these drivers:
- Windows Hello driver
- Webcam
- Fingerprint scanner
- Microsoft IR Camera Front
- Surface Camera Windows Hello
You may not see all the drivers on your device. Search for the ones that are available and either update them – or uninstall the drivers, restart your PC, and then click on Scan for hardware changes to let Windows download the latest drivers for your device.
5] Allow use of the biometrics
There is a Group Policy setting that could cause this problem. That is why follow these steps and verify the setting:
- Open the Local Group Policy Editor.
- Go to Computer Configuration> Administrative Templates > Windows Components > Biometrics.
- Double-click on the Allow the use of biometrics.
- Choose the Not Configured
- Click on OK.
Then, close all windows and restart your computer once.
I hope something helps!
This post will help you if Windows Hello does not recognize your Face or Fingerprint.
How to fix Windows Hello is not available on this device?
First, run the troubleshooter using the Get Help application. If it doesn’t work, check if the drivers are up to date. The last thing you can do is check the Group Policy setting called Allow the use of biometrics.
How to fix Windows Hello not working?
First of all, you should check whether Windows Hello is compatible with your device or not. If Windows Hello is not working, you should set up TPM first. Then, you can enable PIN login via Registry Editor and enable biometrics authentication via Local Group Policy Editor.
Read: Windows Hello Something went wrong, Try again later error.
