Skype users can sometimes experience unusual problems like, even after purchasing Skype Credit and making payment via debit or credit card, they cannot make any calls. Skype credit account shows zero balance. Normally, it takes few seconds or minutes for Skype Credit to appear in your balance after making a purchase, but occasionally it can take longer. If a Skype subscription is not working or Skype credit is not showing up in the app, or you are not able to make a call even after a Skype Credit purchase, here are a few steps that you can try as a workaround to beat the problem.
Cannot make a Call after purchasing Skype Credit
First, ensure that your order has been Delivered. Sign in to your account and click Show purchase history. You can see the order number and the status (e.g. Pending, Delivered).
Next, check that your Skype Credit balance is positive. You may need to sign out of Skype for the balance to refresh. Click Skype, navigate to ‘Sign Out’ and sign in again with your Skype Name and password.
If you find your balance is negative, purchase Skype Credit.
For this, go here, sign in to your account and select Buy Credit as shown in the screenshot below.
If you’ve bought Skype Credit before, select Add Skype Credit under your profile picture. Select the amount you’d like to buy, then select Continue.
Remember to select your billing country and payment method from the drop-down lists before proceeding. If you’ve paid for Skype products earlier and saved your payment method, you’ll be automatically directed to your stored payment methods.
Here, you can select the desired payment method or enter a new one. If it’s your first time purchasing a Skype product, enter your billing details and select Pay now. Then, simply follow the instructions to complete the payment.
If you have already made the payment and are still experiencing the problem for no known reason, simply close the Skype application and restart it again.
Please note that performing a restart is not the same as signing out. Signing out won’t actually refresh your balance.
Then, attempt to place a call. In most cases, it has been observed that making a call triggers the update of a balance that has not been updated after a purchase. Thereafter, your order can be delivered, and your balance will be updated. Skype Credit will be operational and visible on all Skype apps.
It is important to note here that if you have bought a subscription to call one or more countries, this will not show up on your Skype Credit balance. It will be displayed as a delivered order in your account.
If the problem persists despite trying all solutions, you can try contacting our chat support. Live Chat allows you to contact the Microsoft Skype Customer Services team via its website using instant messaging.
Why can’t I make a phone call on Skype?
There are various reasons why you can’t make a phone call on Skype. If you do not have valid credit, you won’t be able to make a call. However, even if you purchased Skype Credit, you must wait a few moments until it appears on your account. Once done, you can make a call without any problem.
Can I buy Skype credit to make phone calls?
Yes, you can buy Skype Credit to make phone calls. Skype Credit is the only system that allows you to make calls over Skype. For your information, it may take a few moments for the credit to appear on your account.
