Cannot sign into Edge with Microsoft account

Microsoft Edge has a feature that allows users to sign in with a Microsoft account. After signing into Edge with a Microsoft account, all browsing data, bookmarks, and extensions are synced to the cloud. The benefit of doing this is you can backup or restore your bookmarks and other data in Edge on any device by signing in with the same Microsoft account. However, some users cannot sign into Edge with their Microsoft account. If you are in the same boat, use the fixes provided in this article.

Cannot sign into Edge with a Microsoft account

If you cannot sign into Edge with a Microsoft account, use these suggestions. Before proceeding, update Edge to the latest version.

Sign into Windows with a Microsoft account instead of a local account
Delete blank profiles in Edge (if applicable)
Clear cache and cookies
Clear credentials
Try removing your account from Microsoft Authenticator
Reset your password
Reset Edge

All these fixes are explained in detail below:

1] Sign into Windows with a Microsoft account instead of a local account

Make sure that you are using an Administrator account in Windows. If you are signed in to Windows with a Local account, sign in with a Microsoft account instead. You can also change the account type from a local account to an administrator account.

2] Delete blank profiles in Edge (if applicable)

If blank profiles (the ones you do not use) exist in Edge, they can cause this problem. Check this and delete all blank profiles in Edge.

Follow the steps provided below:

Open Edge Settings.
Select Profiles from the left side.
Scroll to the bottom of the right pane and click on the Delete button to delete all the profiles that you do not use.

3] Clear cache and cookies

Clear cache and cookies and see if you can sign in to Edge this time. Press the Ctrl + Shift + Delete keys to open the Delete browsing data window in Edge. Now, select the Cookies and Cache checkboxes and click Clear now.

4] Clear credentials

If the issue persists, clearing credentials can help. Follow the steps provided below:

Open the Control Panel.
Select Category in the View by mode.
Select User Accounts > Credentials Manager.
Select Windows Credentials.
Now, delete every entry with your account. Simply expand the tab and click Remove.
Select Yes in the confirmation box.

Also, search for Edge credentials. Delete every entry for Edge in Credentials Manager.

5] Try removing your account from Microsoft Authenticator

Microsoft Authenticator is one more way to secure your Microsoft accounts. If you have activated Microsoft Authenticator for your account, remove that sign-in method and add another method for two-step verification to secure your account. Remove your account from Microsoft Authenticator and try to sign in to Microsoft Edge. If this works, you can add your Microsoft account to Microsoft Authenticator again later.

6] Reset your password

Resetting your Microsoft account password can help. Follow the steps provided below:

Open another web browser and log in to your Microsoft account.
Select Account from the left side.
Click on the Change Password link on the right side.
Enter your current password and new password.
When you are done, click Save.

Now, check if you can sign in to Edge with your Microsoft account.

7] Reset Edge

If the issue still persists, reset Edge to the factory default settings. This should fix the issue.

I hope this helps.

Why can’t I access Microsoft Edge?

If Microsoft Edge is not opening, a bug or malware infection might be causing the problem. Make sure that you are using the latest version of Edge. Resetting Edge can also fix several issues.

How to log in to Microsoft Edge?

To log in to Microsoft Edge, click on the three dots on the top right side and select Settings. Now, select Profiles on the left side. On the right pane, you will see the Sign in to sync data button. Click on it and enter your Microsoft account credentials to log in.