Is your Costco Digital Membership Card not working? You are not alone. Some Costco members have been complaining about the digital card not working when they try to use it at the store.
Costco is a popular chain of wholesale stores with 861 warehouses across the world, that offers an ultimate selection of products under one roof. From grocery items or other household essentials to electronic items, it offers great value for money for all your everyday requirements.
Why is my Costco Digital Membership card not working?
When using the Costco Membership card, there are certain places where it won’t work as opposed to the physical card which is accepted at more than 500 Costco warehouse locations. Here are some of the places where you can use your Digital Membership card:
- Warehouse entry
- Check-out (assisted and self-check-out lanes)
- Returns
- Pharmacy
- Hearing Aid
- Optical
- Tire Center
- Gas Station
However, if you want to pay using the membership card, you must have the Costco Anywhere Visa Card by Citi. Make sure it’s added as a payment method to the digital membership card.
But if the Costco Membership card is still not working, we recommend a few solutions to fix the issue.
Fix Costco Digital Membership Card not working
Before you try the primary troubleshooting methods, make sure you are connected to the internet while adding the Costco Anywhere Visa Card to your Digital Membership Card. However, you don’t need internet access to access your Digital Membership Card or use it as payment at the register.
But, if Costco digital membership is not working, here are a few things you can do to fix the issue:
- Make sure it’s activated
- Add a payment method
- Avoid mistakes while adding the payment method
- Check app version compatibility
- More points to remember
1] Make sure it’s activated
To begin with, make sure that your Costco digital membership card is activated. To access the card, you must have an active membership. You can then download the latest version of the Costco app from the App Store or the Google Play store.
Next, launch the Costco app > sign in with an existing Costco.com account > verify your membership > check your Digital Membership Card.
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2] Add a payment method
If you have not yet added a payment method, you will not be able to pay using the Digital Membership card. Also, you can add only the Costco Anywhere Visa Credit Card as a payment method for now.
To add the credit card, firstly, check if you are connected to the internet. Then sign in to the Costco mobile app and select your Digital Membership Card.
Next, select Add Payment and the details (Expiration Date, CVV, and ZIP code) of your Costco Anywhere Visa Card. Hit Save.
If asked to verify the card, pick a method to receive a verification code, and press Continue. Now, enter the verification code that’s sent to you and hit Continue.
3] Avoid mistakes while adding the payment method
If you receive an error message while adding the Costco Anywhere Visa Credit Card, hit Back to Digital Membership, and then start the process all over again. While adding the payment method, avoid entering the verification code or the CVV code too many times.
For the verification code error, once you exceed the maximum limit, as a security measure, you have to log out and log in again. For the CVV code error, once you exceed the maximum limit, as a security measure, you would need to wait for 24 hours to try again.
Besides, make sure you are entering the credit card details correctly. If it’s still not working, it could be either because there’s a problem on Citi’s side, or the CVV or the expiration date is incorrect.
Read: What are Virtual Credit Cards and where do you get them?
4] Check app version compatibility
To download the Costco Digital Membership card, make sure that the app version is compatible with the phone OS version. For more details, visit the official page of Costco Customer Service.
5] More points to remember
Moreover, you cannot use the Costco Anywhere Visa Credit Card (associated with the digital membership card) at gas stations or food courts.
Also, Costco’s digital shop card is not the same as the digital membership card. The shop card does not require a membership and hence, if you are using the shop card, it won’t work.
At the same time, check if a membership renewal is pending. If the auto-renewal is not already set up, this can cause the card to fail at stores.
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If the Costco Digital Membership card is still not working, contact their Customer Service for further assistance.
Does Costco accept digital membership cards?
Yes, you can visit Costco with your digital membership card. Present it at warehouse entry, any check-out lane—both assisted and self-check-out—and at the returns desk. Enjoy seamless access to all Costco services with the convenience of your digital card.
Read: What are the best Digital VISA Gift Cards to buy?
How do I use my Costco digital shop card?
Yes, you can use your digital Costco card in-store. Once activated, your Costco Anywhere Visa Card serves as a payment method within your Digital Membership Card, allowing for easy checkout at Costco registers, except at gas stations and food courts.
