You can add information about your organization in a contact card to the Windows Security Center. This can include a link to a support site, a phone number for a help desk, and an email address for email-based support. In this post, we will show you how to add support contact information to the Windows Security app and its notifications for all users in Windows 11/10.
This contact information can also be shown in some notifications (including those for Windows Defender Exploit Guard, the Block at first sight feature, and potentially unwanted applications.
Users can click on the displayed information to initiate a support request:
- Clicking Call or the phone number will open Skype to start a call to the displayed number
- Clicking Email or the email address will create a new email in the machine’s default email app address to the displayed email
- Clicking Help portal or the website URL will open the machine’s default web browser and go to the displayed address
Customize Support Contact Information in Windows Security
To customize the support contact information, you must first have to enable the contact card for app or custom notifications before you can then specify the contact company name, email, phone number, and website URL. If you do not specify the contact name and a contact method, the customization will not apply, the contact card will not show, and notifications will not be customized.
To enable the contact card for app and custom notifications, do the following:
Step 1: Launch the Local Group Policy Editor.
Step 2: In the left pane of Local Group Policy Editor, navigate to the location below.
Computer Configuration > Administrative Templates > Windows components > Windows Security > Enterprise Customization
Step 3: In the right pane of Enterprise Customization in Local Group Policy Editor, double-click Configure customized contact information policy to edit it.
Step 4: In the policy properties dialog box, select the Enabled radio button.
Step 5: Click Apply > OK.
You have now added Support Contact Card Information to Windows Security.
Continue below, to enable custom notifications:
Step 3: In the right pane of Enterprise Customization in Local Group Policy Editor, double-click Configure customized notifications policy to edit it.
Step 4: In the policy properties dialog box, select the Enabled radio button.
Step 5: Click Apply > OK.
You have now added Support Contact Information to Windows Security Center Notifications.
You can now proceed to specify the company name, email address, phone number, and website.
To specify Contact Company Name, do the following:
Step 1: Launch the Local Group Policy Editor by searching for it in the Taskbar search box.
Step 2: In the left pane of Local Group Policy Editor, navigate to the location below.
Computer Configuration > Administrative Templates > Windows components > Windows Security > Enterprise Customization
Step 3: In the right pane of Enterprise Customization in Local Group Policy Editor, double-click Specify contact company name policy to edit it.
Step 4: Choose the Enabled radio option.
Step 5: Type in the contact company name in the Company Name field.
Step 6: Click the Apply button.
To specify Contact Email Address or Email ID:
Step 3: In the right pane of Enterprise Customization in Local Group Policy Editor, double-click Specify contact email address or Email ID policy to edit it.
Step 4: In the policy properties dialog box, select the Enabled radio button.
Step 5: Type in the email address in the Email address or email ID field.
Step 6: Click Apply > OK.
To specify Contact Phone Number or Skype ID:
Step 3: In the right pane of Enterprise Customization in Local Group Policy Editor, double-click Specify contact phone number or Skype ID policy to edit it.
Step 4: In the policy properties dialog box, select the Enabled radio button.
Step 5: Type in the phone number or Skype ID in the Phone number or Skype ID field.
Step 6: Click Apply > OK.
To specify Contact Website URL:
Step 3: In the right pane of Enterprise Customization in Local Group Policy Editor, double-click Specify contact website policy to edit it.
Step 4: In the policy properties dialog box, select the Enabled radio button.
Step 5: Type in the website URL in the IT or support website field.
Step 6: Click Apply > OK.
You have now successfully added Support Contact Information to Windows Security Centre.
If you wish to remove the company name, email address, phone number, and website, support contact information from Windows security Centre, do the following;
Step 1: Repeat all the steps outlined above, but in each policy properties dialog box, select the Not Configured or Disabled radio button. This is the default setting.
What is Windows Security Contact Support?
Windows Security Contact Support is a team of representatives who help you to solve various security threats to your computer. As an administrator, you may find some contact details when you open the Windows Security app on your organization’s computers. If you want, you can change or modify the contact information so that all the users can get support whenever needed.
How do I change Windows Security settings?
To change Windows Security settings in Windows 11 or Windows 10, you need to open the Windows Security app first. Then, you can switch from one tab to another to find various options. Next, you can enable or disable them as per your requirements. For your information, some of the settings can be changed via Local Group Policy Editor as well as Registry Editor.
Hope this helps.
