The Chinese AI app DeepSeek has been making headlines, attracting millions of users. As its user base grows, the app faces random issues. One such issue is that the users are seeing a message DeepSeek AI app is not loading, Please update the app or clear the cache. If you are facing the same trouble while accessing the app and not sure how to go about it, then here are some fixes to help you out.
DeepSeek AI app is not loading
If you see DeepSeek AI app is not loading, Please update the app or clear the cache message here are few suggestions to fix the issue
- Update DeepSeek App
- Clear app cache
- Use the web version
- Check DeepSeek Server Status
1] Update DeepSeek App
As the error itself tells you to update the app, so let’s start with that. Update the app by going to Google Play, Apple App Store, or Apple App Store and see if it works. Once the app is updated, close the app once and then open it and see if it works.
2] Clear app cache
The error also asks you to clear the cache, so if updating the app doesn’t work for you, then clear the cache by following these steps on Android:
- Open Settings > All Apps or Manage Apps
- Find and select DeepSeek, and tap to open it.
- Tap Storage & Cache, select Clear Cache and then Clear Data.
- Once done, close and open the app to see if it resolves the issue.
Note: If you have an iOS device, there’s no way to clear the cache. Uninstall the app and download it again from the Apple Play Store.
Related: DeepSeek Server is Busy
3] Use the web version
If updating the app doesn’t work, it might be a temporary issue, and you should wait a while before using the app again. Meanwhile, you can go to Deepseek.com to access the AI from your phone’s browser. If you face any error while accessing the web version, it’s most probably a temporary server-side issue and should be fixed soon.
Read: DeepSeek AI Assistant is not responding or working
4] Check DeepSeek Server Status
Lastly, the error is likely caused by server issues. To check this, go to status.deepseek.com to see if the DeepSeek servers are currently down, in monitoring mode, or working fine. If they are down or in monitoring mode, you should wait before trying again.
Read: DeepSeek Registration not working: Registration may be busy
In the end, any DeepSeek issue is likely due to server issues, as the app gets millions of users daily. However, in certain regions, DeepSeek might be blocked. As a result, you are not able to access the app. To test this, you can try using a VPN and then access DeepSeek to see if it works.
Is DeepSeek AI available on multiple devices?
Yes, DeepSeek AI can be accessed on various devices, including smartphones, tablets, and computers, as long as the device meets the app’s system requirements and has an internet connection. You can also use the same account on multiple devices.
Does DeepSeek AI support multiple languages?
DeepSeek AI is designed to work with multiple languages, allowing users to interact in different linguistic contexts. However, the level of support may vary depending on the language, with some features being more refined in widely spoken languages. The list includes English, Chinese (Simplified and Traditional), Spanish, French, German, Italian, Portuguese, Russian, Japanese, Korean, Arabic, Dutch, Turkish, Hindi, and more.
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