Emoji reactions not working on Teams [Fix]

Emojis or emoji reactions are a medium for expressing emotions. Like many other meeting apps, Microsoft Teams allows emoji reactions during virtual interactions. However, problems or errors might sometimes prevent users from using the feature effectively. This article discusses possible steps to help us resolve the issue effectively.

Fix Emoji reactions not working on Teams

The below-mentioned steps can help you if Emoji reactions are not working in Microsoft Teams:

1. Check and Configure messaging policies
2. Clear App Cache and Reset the Teams App
3. Use Keyboard shortcuts for emojis
4. Switchover to web or mobile version

1] Check and configure messaging policies

Restrictions or limitations in messaging policies can also contribute to the problem; if the Microsoft Teams account being used is managed by organizations, the feature may have been disabled from the IT administrator’s end. To do so:

• ‌We can sign in to the Microsoft Teams admin center. Navigate to Teams > Teams Update Policies from the navigation bar and click on Global (Org-wide default)
• Toggle the option to ON for Show Preview Features to enable Emojis.

2] Clear App cache and reset Teams App

The core functions of the Teams app, including emoji reactions, may be affected by data inconsistencies arising from corrupt app data. Corrupted data may prevent the Teams app from recognizing or processing emoji data inputs correctly, leading to problems in reaction features. Hence, clearing the app cache and resetting the application can help us to get rid of the corrupt data and re-initialize the settings by following the below-mentioned steps:

• ‌Click on the profile picture at the top right and click the Sign Out option to log off from the app.
• ‌Open the Run dialogue box by pressing the Windows +R key and type %appdata%\Microsoft\Teams before clicking OK.
• ‌Delete the contents of the folder that opens up and restart the app once done before signing on again.

Related: Fix: Gif is not working on Teams To reset the App:

• ‌Open the Settings app by pressing the Windows + I keys.
• Click on Apps in the left pane and Installed Apps on the right.
• Locate Microsoft Teams in the list, click the 3-dot menu icon beside it, and choose Advanced Options.
• Scroll to the Reset section and click the Reset button to reset the app.

3] Use keyboard shortcuts for Emojis

In case the reaction picker is not working in the Teams app, we can use keyboard shortcuts as an alternative to send out emoji reactions. Every emoji has its keyboard shortcuts that can be used to add reactions with messages. You can refer to the official website for details on the keyboard shortcuts.

4] Switchover to mobile or web version

If the problem is platform-specific, switching to mobile from the web version or vice versa can help us address it. It can be used as a temporary workaround to identify whether the problem is occurring on a particular device. I hope this helps.

How do you update emoji in Microsoft Teams?

Custom emojis and reactions can be found in the Custom category of the emoji and reaction menus. Users with appropriate permissions can add or delete custom content. Deleted emojis may take up to 24 hours to disappear for all users.

What Teams emojis interact with each other?

Microsoft Teams has Together Emojis, starting with high fives. When you send a high five emoji in a chat and someone else responds with the same emoji, the two of you will virtually meet in the middle and give each other a high five. It’s a fun and interactive way to celebrate, show support, or just connect with your team.