Some Windows 11/10 users using Windows Media Player, Xbox music, or Media Player app have reported having encountered error code 0xc00d36c4 when playing media files. In this post, we will outline the possible causes and provide the most suitable solutions you can try to resolve this issue successfully.
When you encounter this issue. you’ll receive the following full error message;
Can’t play.
Either Windows doesn’t support the item s hie format or the content doesn’t match the extension in the file name
More info
Tell Microsoft more about this problem
0xc00d36c4 (0xc00d36c4)
You might encounter this error due to one or more (but not limited to) of the following known causes;
- Media Player doesn’t support the file format.
- Wrong codec.
- Corrupt file.
Can’t play media file, Error code 0xc00d36c4
When playing MP3 or MP4 media files if you receive error Can’t play media file, 0xc00d36c4 on Windows 11/10, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue.
- Use a third-party media player
- Convert media file to another format
- Verify codecs
- Make sure media file isn’t copy-protected
Let’s take a look at the description of the process involved concerning each of the listed solutions.
1] Use a third-party media player
This solution requires you to use any third-party media player (like VLC Media Player), to try playing the media file and see if the error code 0xc00d36c4 will appear. If so, try the next solution.
2] Convert media file to another format
If you created the media file yourself and are unable to play it, then chances are you have the wrong format. To correct it, you will need a program like VLC Media Player to convert your video to another file format.
3] Verify codecs
This solution entails that you ensure you have the necessary Codecs installed.
4] Make sure media file isn’t copy-protected
This solution is applicable to Windows Media Player.
To make sure the media file isn’t copy-protected, do the following:
- Open Windows Media Player.
- Click on Organize > Option.
- Click on Rip Music tab.
- Uncheck the box which says Copy Protect Music if its already checked.
- Save the changes.
I hope this helps!
Related post: Error 0xc00d4e86 in Xbox Music, Movies & TV, Media Player app, Music, WMP apps.
