If you receive the Error Code PI101 when adding or editing a payment option on your Xbox Series X|S or Xbox One console, then this post is intended to help you. In this post, we will provide the most suitable solutions that affected console gamers can try to fix the error on their gaming device.
The full error message reads along the following lines;
PI101Sorry, there was a problem. Try adding or changing that payment option again in a few minutes.
When this error occurs, it means there was a problem with adding or editing the payment method.
Error PI101 when adding or editing a payment option on Xbox
If you have encountered the Error PI101 when adding or editing a payment option on your Xbox console, you can try our recommended solutions in the order presented below and see if that helps to fix the error on your gaming device.
- Check Xbox server status
- Check Internet and Network connection
- Check and verify your payment option info is correct
- Contact Xbox Support
Let’s take a look at the description of the process involved concerning each of the listed solutions.
1] Check Xbox server status
This Error PI101 when adding or editing a payment option on your Xbox console could be due to a temporary connectivity issue at the Xbox end – so, as suggested on the error prompt, you can wait a while and check the Xbox Live status at support.xbox.com/en-US/xbox-live-status then try again if all services are up and running. However, if the Xbox Live status is all green for all services, but the issue is unresolved, you can try the next solution for possible connectivity issues on your console itself.
2] Check Internet and Network connection
This solution requires you to check and test your Internet and Network connection for your console. But, before you do this, first restart your Xbox console, and as well restart and/or power cycle (refer to the user manual) your internet device (router/modem).
To restart your Xbox, do the following:
- Press and hold the Xbox button on the controller to launch the Power center.
- When the options show, select Restart Console.
- Select Restart and wait until your console finishes the reboot.
After you have restarted your gaming and internet device, you can now proceed to test network connection on your console.
To test network connection on your Xbox console, do the following:
- Press the Xbox button to open the guide.
- Select Profile & system> Settings > General > Network settings.
- Select Test network connection.
If the network connection test fails on the console, then it’s likely the Xbox console can’t resolve a valid DNS address to connect to the internet. So, to rule out this possibility, you can check and fix DNS isn’t resolving the Xbox server names issue that can prevent Xbox Live connection.
Try the next solution if your gaming device isn’t having any internet/network connection issues but the error in hand is not fixed.
3] Check and verify your payment option info is correct
You may encounter the error in view due to incorrect billing or payment option information – this may occur when changing banks, cards or simply if your payment has failed one too many times.
So, in the event Xbox Live is working fine, you can check your billing information and payment options and make sure you have an active subscription – you can follow the instructions in the guide on how to troubleshoot Microsoft Account payment issues and problems.
Your payment options include:
- Credit cards, including prepaid credit cards.
- Debit cards (not available in all regions).
- PayPal (not available in all regions).
- Mobile operator billing (not available in all regions).
- Direct debit (Germany only).
To update a payment option online for Xbox, do the following:
-
Sign in to the Microsoft account you want to update at account.microsoft.com.
- Click the Payment & billing drop-down.
- Select Payment options from the menu.
- Enter your credentials if prompted.
- Follow the instructions to add/update your payment option or billing information.
To add or update a payment option on your Xbox console, do the following:
- Press the Xbox button to open the guide.
- Select Profile & system > Settings > Account > Payment & billing.
- Select Add a payment option.
- Choose a payment option.
- Follow the instructions to add or update your payment option.
Keep in mind that payment options can’t be removed until you add a new payment option for a subscription which can be edited.
To remove a payment option on your Xbox console, do the following:
- Press the Xbox button to open the guide.
- Select Profile & system > Settings > Account > Payment & billing.
- In the box that contains your current payment option, select Remove.
- Select Yes, remove to confirm payment option removal.
4] Contact Xbox Support
As a last resort, if you have exhausted all the suggestions provided in this post, but the issue is still unresolved, you can contact Xbox Support and see if they can provide any useful assistance to help resolve the issue in hand.
Hope something here works for you!
Why won’t Xbox Live accept my payment option?
If your payment is declined or you receive a message that there is an issue with the details for your credit card, make sure that your payment option has the correct account or credit card number, CVV number, name, billing address, and expiration date on the Payment options page.
Why is my payment method being declined?
In most cases, a transaction is declined because of insufficient funds. Check your account to make sure you have enough to complete the purchase. Your card may have specific restrictions which cause the transaction to be declined.
Does Xbox accept Visa Debit?
If your bank-issued debit card is a VISA debit or something similar, then yes — although country-specific debit systems may not be supported. You’d have to enter the debit card details either on the console or at Xbox.com.
