Fix 0x87e00196 Xbox Error Code

If you want to know how to fix 0x87e00196 Xbox Error Code, then this article is going to provide you with all possible solutions. Many users are seeing this error code and are not able to install, run, or update an Xbox Game Pass game on their Windows 11/ 10 PC. Instead, they are being redirected to the Microsoft Store Gaming Services page every time they try to manage the game.

If you see the same error code, it may indicate a problem with your Gaming Services package. The error says:

Something unexpected happened.

Reporting this error will help us understand it better. You can wait a bit and try again or restart your device. That may help.

Error code: 0x87e00196

Fix 0x87e00196 Xbox Error Code

There could be many possible reasons why the Gaming Services app is not working properly on your Windows 11/ 10 PC. In the following section, we will have a look at all possible solutions to fix 0x87e00196 Xbox error code. These are:

1. Check for an Outage with Microsoft’s Gaming Services.
2. Start Gaming Services.
3. Update the Gaming Services app.
4. Change app permissions for Gaming Services.
5. Reset/ Repair Gaming Services.
6. Reinstall the Gaming Services package.

Let us have a look at these in detail.

1] Check for an Outage with Microsoft’s Gaming Services

Start by checking if there’s a temporary issue on the Xbox gaming servers. You can visit this link to check the live status of all Xbox services. If other users have reported an outage, you will see Limited or Major outage signs under the Games & gaming section. The section also shows details of the problem and its updated status (whether the problem has been resolved or not).

2] Start Gaming Services

If the Xbox servers are working fine, check if the Gaming Services are running or not.

1. Right-click on the Start button in your Windows taskbar to launch the WinX menu.
2. Select Task Manager.
3. In the Task Manager window, switch to the Services tab.
4. Navigate to GamingServices.exe.
5. If the ‘Status’ shows Stopped or Suspended, right-click on the service and select Start.
6. Next, navigate to GamingServicesNet.exe.
7. Look for the ‘Status’ of the service. If it shows Stopped or Suspended, right-click on it and select Start.
8. Close the Task Manager.
9. Retry installing/ launching/ uninstalling the Xbox Game Pass game.

Also Read: Fix Error Code 0x80242020 in Microsoft Store or Xbox App.

3] Update the Gaming Services app

If GamingServices.exe and GamingServicesNet.exe are running, update the Gaming Services app.

1. Click on the Start menu icon and select Microsoft Store.
2. Click on Library at the bottom of the left panel.
3. Click on the Get Updates button.
4. Scroll down to the Gaming Services app.
5. If an update is available, click on the Install Update button.

4] Change app permissions for Gaming Services

Next, change the background app permissions for the Gaming Services app. The app may be set to run in the Power Optimized mode to save battery and resource utilization. Switch to the Always option and see if it works for you.

1. Click on the Start menu icon.
2. Select Settings.
3. Click on Apps on the left panel.
4. Click on Apps & features on the right panel.
5. Navigate to Gaming Services in the App list.
6. Click on the menu (three dots) icon and select Advanced options.
7. Select Always in the Background app permissions dropdown.

5] Reset/ Repair Gaming Services

If the problem persists, repair and reset the Gaming Services app. The repair action fixes app-related bugs if it isn’t working properly, while the reset action performs a clean install of the app.

1. Go to Start > Settings > Apps > Apps & features.
2. Click on the menu icon next to the Gaming Services app.
3. Select Advanced options.
4. Scroll down to the Reset section.
5. Click on the Repair button.
6. Wait for Windows to repair the Gaming Services app.
7. Retry installing/ launching/ uninstalling the Xbox Game Pass game.
8. If it doesn’t work, repeat steps 1-4.
9. Click on the Reset button.

6] Reinstall the Gaming Services package

If you’re still not able to fix the issue, uninstall and reinstall the Gaming Services app using Windows PowerShell.

1. 1. In the taskbar search icon, type ‘windows powershell’.
   2. Select Run as administrator for the Windows PowerShell option that appears on top of the search results.
   3. Click on Yes in the User Account Control dialogue box.
   4. In the PowerShell window, enter the following command:

      Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers

   5. Press the Enter key. This action will uninstall the Gaming Services app and remove all its registry keys from your Windows 11/ 10 PC.
   6. Now in the same window, enter the following command:

      start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

      This will take you to the Gaming Services app page in Microsoft Store.

   7. Click on the Install button.
   8. Click on Yes in the User Account Control dialogue box that appears.
   9. Once the Gaming Services app is installed, try installing/ launching/ uninstalling the Xbox Game Pass game again.

The above solutions will hopefully resolve the issue. Do let us know in the comments if you have any questions.

What is error code 0x803FB107?

You may see error code 0x803FB107 while installing a game or an app from the Microsoft Store to the Xbox App on your Windows 11/ 10 PC. The error code indicates that one or more items in the game or the app have yet not installed. To fix the error, wait for a bit till the installation completes, or once again try downloading the app. If you still face the error, refer to this detailed article to get more troubleshooting tips.

Can you reinstall game bar?

Yes. It is possible to uninstall and then reinstall the Xbox Game Bar in Windows 11/ 10. This can be done using Windows PowerShell. Launch the PowerShell and enter the following command: Get-AppxPackage Microsoft.XboxGamingOverlay | Remove-AppxPackage. This will uninstall the Xbox Game Bar from your Windows PC. Once the Game Bar is uninstalled, click on this link to install it again from the Microsoft Store.

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Forza Horizon may not be downloading on your Windows 11/ 10 PC if your PC specs don’t meet the minimum system requirements for the game. If it isn’t the case, your PC’s clock may not be synced and needs to be adjusted. Other possible fixes include clearing temp caches and folders, disabling Windows Firewall and other security software, reinstalling the Xbox app, resetting the Gaming Services app,etc.

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