Adobe Creative Cloud is a desktop app for Windows and other platforms. It allows you to access and use applications and services from Adobe Inc. However, there are some errors that users have complained to be getting while installing or using this app. In this post, we will address Adobe Creative Cloud error codes 205, 206, and 403 on Windows, and how you can fix them.
Fix Adobe Creative Cloud error 205
Some users have reported receiving error code 205 when trying to install an Adobe app through Adobe Creative Cloud on their Windows PC. Here is the full error message that is displayed with this error code:
Sorry, installation failed.
There seems to be a problem with download. Get Help. (Error Code: 205)
Many have also reported being experiencing error 205 while launching Adobe apps like Photoshop, Lightroom, etc. An example of an error message associated with this error code is as follows:
Sorry, Photoshop has encountered an error and needs to close.
You will not be able to use Photoshop at this time. Please contact Customer Support and use the reference code 205 for more information on how to resolve this issue.
If you are facing any of the above error messages with error code 205, here are the troubleshooting methods to fix the error:
- Sign out of Creative Cloud, then sign in back.
- Try running the download again.
- Switch to a different network connection.
- Delete the Credential Manager storage for all Adobe apps.
- Make sure Creative Cloud is up-to-date.
- Temporarily disable your antivirus.
- Allow Creative Cloud through your firewall.
- Contact Adobe Customer Support.
1] Sign out of Creative Cloud, then sign in back
The first thing you can do to fix Adobe error 205 when trying to launch an Adobe app is to sign out of the Creative Cloud app. And then, you can log in back and check if the error is resolved. It could be some temporary glitch with the app causing the error. So, this quick fix should help you get rid of it.
To do that, click on your profile name in the Creative Cloud app and select the Sign Out option. Once you are logged out, restart the app and then sign in back to check if the error is fixed.
2] Try running the download again
If error 205 occurs while downloading an Adobe app, you can attempt to re-run the download and check if the issue is fixed. Click on the Quit installation button on the error prompt and restart Creative Cloud. After that, try downloading the previous app again and check if the problem is resolved. If you still get the same error, move on to the next fix.
3] Switch to a different network connection
Download and installation errors in Adobe Creative Cloud could very well be facilitated due to a bad network connection. If your internet connection is weak or unstable, the installation will fail as Creative Cloud needs an active internet connection to download and install an app. Hence, ensure that you are well connected to a stable network connection and there are no network connectivity issues. You can also try switching to a reliable network connection and then check if the error is fixed.
4] Delete the Credential Manager storage for all Adobe apps
The error code 205 while launching an Adobe app might occur when it can’t save information related to your profile and licensing in secure storage (Credential Manager). If this scenario is applicable, you can clear the Credential Manager storage for all Adobe apps using a specific command. Here’s how:
First, open the Command Prompt app using the Windows Search feature. Now, enter the following command in the window:
for /F "tokens=1,* delims= " %G in ('cmdkey /list ^| findstr /c:"Adobe App "') do cmdkey /delete %H
Once the command is completed, the Adobe apps’ Credential Manager storage will be cleared. You can now try launching the Adobe app which was giving you error 205 and see if the error is resolved.
Read: Adobe Acrobat Reader DC has stopped working in Windows.
5] Make sure Creative Cloud is up-to-date
The error could also be triggered if the Creative Cloud app is outdated. Hence, if the scenario applies, update the app and then check if the error is resolved. Creative Cloud is updated automatically. However, there can be instances where the app might fail to install pending updates. So, in that case, you can download the latest version of Creative Cloud from its official website and install it on your computer to manually update the app.
6] Temporarily disable your antivirus
It could be your antivirus software causing the error while installing an Adobe app. So, if the scenario is applicable, you can temporarily disable your antivirus and then download and install the app. If the error is fixed, well and good. However, if the error remains the same, you can use the next fix.
7] Allow Creative Cloud through your firewall
Another reason why you may get error code 205 is firewall interference. Your firewall might be blocking the connection between Creative Cloud and Adobe servers which is why the app is not installing. Hence, if the scenario is applicable, you can allow the Creative Cloud app through your firewall and check if the error is fixed.
Here are the steps to allow Creative Cloud through Windows Firewall:
- First, launch the Windows Security app using Windows Search and press the Firewall & network protection option.
- After that, click on the Allow an app through firewall option from the right-side panel.
- Next, in the appeared window, click on the Change settings button.
- Now, under the list of Allowed apps and features, look for the Adobe Creative Cloud app. If the app is not present on the list, tap on Allow another app > Browse and browse and select the Creative Cloud executable file to add the app to the list.
- After that, allow the app on both Public and Private networks by ticking the respective checkboxes.
- Once done, restart Creative Cloud and see if the error has stopped now.
TIP: How to use Adobe Creative Cloud Cleaner Tool?
8] Contact Adobe Customer Support
Still facing the same error? Well then, we would recommend you contact the official customer support team of Adobe. You can tell them the error you are experiencing and they will get back to you with a troubleshooting guide.
Fix Adobe Creative Cloud error 206
The error code 206 is reported to occur when installing the Creative Cloud desktop app. When triggered, you will get an error message as below one:
Server disconnection
The installer cannot download Creative Cloud because Adobe’s servers aren’t reachable. Check the Adobe status page for an outage and retry the installation later. (Error code: 206)
Another error message that you are likely to receive with error code 206 is as follows:
We have encountered the following issues:
Please connect to the internet, then try again. (Error code: 206)
Now, as both the error messages suggest, this error is triggered when the Adobe servers are facing an outage issue or your internet connection is not working properly. There are also other reasons why you may face this error, like antivirus or firewall interference.
To fix Adobe Creative Cloud error 206, you can follow the below fixes:
- Check Adobe service status.
- Test your internet connection.
- Temporarily disable your antivirus or firewall.
1] Check Adobe service status
If you are facing the first error message with the error code 206, check the current status of Adobe servers. To do that, you can open the Adobe System Status page and see whether its servers are available or not. In case there are some server issues going on at the end of Adobe, wait for some time and retry Creative Cloud installation once the servers are up and running.
2] Test your internet connection
As mentioned above, this error could be a result of a weak, unstable, or inactive internet connection. Hence, check your internet connection and ensure that there is no internet connectivity issue at your end. You can try connecting to a different network connection and see if the error is resolved. If you still experience the same error, follow the next solution.
3] Temporarily disable your antivirus or firewall
Another thing you can do to fix the error is to temporarily disable your antivirus or firewall. Your security suite might be blocking the app installer from connecting to the internet and thus the error. So, if the scenario is applicable, you should be able to fix it by disabling your antivirus or firewall.
Read: Adobe Premiere Pro keeps crashing or stops working on Windows.
Fix Adobe Creative Cloud error 403
The next error code that we are going to discuss is error code 403. This error is reported to occur while launching the Creative Cloud desktop app or installing or updating an Adobe app via Creative Cloud. Here is an error message received with this type of error code:
Download Error
Download error. Please Retry to try again or contact customer support. (403)
If you are experiencing this error code, follow the below solutions to fix it:
- Check for updates.
- Download the latest version of the Creative Cloud desktop app.
1] Check for updates
Before installing or updating an app, you can use the Check for updates option to detect available updates in the Creative Cloud desktop app. For that, open the Creative Cloud desktop app and move to the Apps > Updates option. After that, click on the More actions icon present at the top-right and choose Check for updates. When done, you can try installing or updating the desired Adobe app and see if the error is fixed.
2] Download the latest version of the Creative Cloud desktop app
If the error still continues, download and install the latest version of the Creative Cloud desktop app on your PC. You can download it from here and then double-click on the installer to complete the installation. See if it helps.
I hope this post helps you fix error codes 205, 206, and 403 in the Creative Cloud desktop app on Windows.
Read: Adobe Acrobat Reader DC not showing bookmarks on Windows PC.
What is error code 206 in Adobe Acrobat?
The error code P206 occurs while installing Adobe Acrobat DC. There are two main reasons for this error. One, the servers are unreachable. Second, your internet connection is not working properly or is unavailable.
What is error code 403 installing Photoshop?
If you are receiving error code 403 when installing Photoshop specifically, it might be the case that the minimums system requirements for the app are not fulfilled. Photoshop is supported by Windows 10 64-bit (version 20H2) or later. So, make sure you have updated your Windows to its latest build.
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