Fix Google Backup and Sync errors

This post covers different workaround to try to get rid of various Google Backup and Sync errors. Google introduced the Backup and Sync Tool to add files, images, and videos to both Google Drive and Google Photos. However, like Google Drive, its successor is also not free from errors. Users have reported different kinds of error messages in Google Backup and Sync Tool.

Fix Google Backup and Sync errors

Here is a list of solutions you can try to get rid of different Google Backup and Sync errors.

1. Check server status
2. Download the latest Google Drive update
3. Whitelist Backup and Sync
4. Turn off Proxy settings
5. Change Trusted sites settings
6. Change Google Drive location

Now, let’s take a look at all the solutions in detail.

1] Check server status

Before getting into anything technical, check the Google Drive server status. As it turns out, Google Drive servers can go down during the maintenance phase. During that duration, you can face different errors with the platform. You can check the server status by visiting the Google Workspace Status Dashboard. Here, make sure Google Drive is represented by a green tick.

2] Download the latest Google Drive update

The very first solution you can try is downloading the latest update of Google Drive. Like any other application, the Google Drive desktop application receives updates at a regular interval. Each update features a lot of performance improvement and bug fixes. But in case if you haven’t downloaded the update for a long time, you are most likely to face different errors in Google Backup and Sync. So, download the latest Google Drive desktop app update to fix any error in Backup and Sync.

3] Whitelist Google Backup and Sync

If different errors block your access to Google Backup and Sync, the probability is high that the application has been restricted under the Windows Firewall settings. To fix the problem, you will have to allow the program from the Firewall settings. Here are the steps you need to follow.

1. Open the start menu and search for Windows Defender Firewall.
2. Click on the Allow an app or feature through the Windows Firewall option present at the left panel of the screen.
3. Click on the Change settings option.
4. Click on Allow another app.
5. Tap on Browse in the context menu that pops up.
6. Navigate where you have installed Google Drive and select the DriveFS.exe file.
7. Click on Add, and then OK.

Read: How to transfer ownership of files and folders in Google Drive

4] Turn off Proxy settings

If you were connected to a proxy server, it’s no surprise you are facing different errors in Google Backup and Sync. In this situation, you will have to turn off the proxy settings. To do so, follow the below steps.

1. Press the Windows + I hotkeys to open the Settings menu.
2. Choose Network & Internet from the left panel of the screen.
3. From the following Windows, click on Proxy.
4. Click on set-up present next to Use a Proxy server.
5. Disable the toggle, and tap on save.

Now, restart your PC check if the error is fixed or not.

5] Change Trusted sites settings

Another major reason that can trigger different errors in the application is this Trusted sites feature of Windows. The trusted site functionality is used for websites where you can’t access certain features due to high security. You can access all those features by adding the website to the Trusted sites. Similarly, you will have to add Google to the trusted sites to fix the problem. To do so, follow the below steps.

Press the Windows key to open the Start menu.

Search for Internet Options and press the enter key.

Switch to the Security tab, select Trusted Sites, and click on the Sites option.

Paste the below line under the Website box.

https://www.google.com/

Click on Add.

That’s it. Check if the problem is fixed or not.

Read: Keep Google Drive and Google Photos in Sync with Google Backup and Sync Tool

6] Change Google Drive location

The next solution you can try to get rid of different Backup and Sync errors is to change the location of the Google Drive folder. By default, all the backup items are stored at  C:\Users\username\Google Drive . But there can be some issues with the location, causing errors in the application. So, change the Google Drive location to fix the problem.

How to fix Error 2d9827ff of Backup and Sync?

The error 2d9827ff originates when the program comes across a problem while updating Google Backup and Sync. It’s very easy to fix this error message. To begin with, close googledrivesync.exe from the Task Manager. Now, open the File Explorer, and navigate to %UserProfile%\AppData\Local\Google\Explorer. Now, change the name of the Drive folder to Drive.OLD.

Related: Google Drive for Desktop not syncing on Windows PC

Is Google Backup and sync the same as Google Drive?

Google Backup and sync directly back up your photos and files onto your Google Drive. The tool is completely free to use and all you need is a Google Account to get started. Backup and Sync can also automatically backup pictures from connected USB devices and SD cards. The USB devices can be your cameras, card readers, and just anything.