In today’s post, we will identify some potential known causes that can trigger the Netflix app error codes B33-S6 and UI-113, as well as provide the possible solutions you can try to help remediate the issue as it relates to either of the error codes.
Fix Netflix error code B33-S6
You may encounter the Netflix error code B33-S6 when you try to login to the Netflix app or try to use the Netflix app.
We’re sorry, but an unexpected error was encountered.
We are aware of this issue and are working to resolve it. Please try again later. If the problem doesn’t go away soon, contact Netflix customer service.
Error code: B33-S6
When the error code is displayed, it will either force close the app or not let you use it.
The error is displayed because of two issues. The first is poor or no network connectivity. The second might be an issue with stored information or the app’s settings.
If you’re faced with the Netflix error code B33-S6, you can try either of the our two recommended solutions below in no particular order and see if that helps to resolve the issue.
- Check the network connection
- Uninstall and reinstall Netflix
Let’s take a look at the description of the process involved in relation to each of the listed solutions.
1] Check the network connection
To check your network connection to determine if you can’t access the internet or you are having trouble in network connectivity, do the following:
- Locate your internet modem/router.
- Disconnect the power cable of the modem/router.
- Now, wait 5 minutes.
- Reconnect the power cable and make sure the modem/router is turned on.
Now check if the network connection is working. If you are still experiencing problems in the network then contact your network provider.
If your network isn’t the issue but the Netflix error code B33-S6 persists, then continue with the next solution.
2] Uninstall and reinstall Netflix
The error code B33-S6 can be caused by a problem in the Netflix app’s stored information and settings. Since the app files and settings are affected, simply uninstalling and reinstalling the Netflix app will solve the problem.
To uninstall and reinstall the Netflix app, do the following:
Note: Uninstalling the app will delete the titles that you have downloaded.
Uninstall instructions
- Press Windows key + R to open up a Run dialog box.
- Next, type ms-settings:appsfeatures and press Enter to open up the Apps & Features tab of the Settings app.
- Next, locate the Netflix app on the right side of the Apps & Features window.
- Select the Netflix app and click on the Advanced Menu hyperlink.
- From the new menu, click on Uninstall (under the Uninstall section) in order to confirm the uninstallation process.
Once the operation is complete, reboot your computer and wait for the next startup to complete.
Install instructions
After the next startup is complete, continue as follows:
- Press Windows key + R to open up another Run dialog box.
- Now type ms-windows-store://home and press Enter to open up the Microsoft Store.
- Next, use the Microsoft Store’s search function (top-right section of the screen) to search for Netflix.
- Click on the Get button associated with Netflix in order to download & install the application.
Once the application is installed again, launch Netflix UWP again and see if the error is resolved.
Fix Netflix error code UI-113
This may be caused by problems with your home network, interrupted Internet connection, corrupt cached app data on your streaming device. It may also appear if the Netflix service itself has failed.
When you encounter Netflix error Code UI-113, you will normally receive the following message:
Couldn’t connect to Netflix. Please try again or restart your home network and streaming device. For more information visit netflix.com/nethelp.
Code: ui-113
If you’re faced with the Netflix error code UI-113, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue.
- Try accessing Netflix via a web browser
- Restart your streaming device
- Restart your router/modem
- Disconnect any VPN and Proxy connection
- Sign out from Netflix and sign back in
- Clear the Netflix app cache on your device
- Uninstall and reinstall Netflix app
Let’s take a look at the description of the process involved in relation to each of the listed solutions.
1] Try accessing Netflix via a web browser
To easily eliminate device-specific problems which might be causing the Netflix error code UI-113, check if you can stream Netflix on a computer. If you see an error on the website when you visit Netflix.com on a browser, there is a problem with the Netflix service.
2] Restart your streaming device
It’s possible the device you’re using to stream contents on Netflix could be causing the error code UI-113. There might be some bug or some loading problem with it that might be preventing it from connecting to the internet. In this case, do the following:
- Unplug the power to your Streaming Device.
- Now, wait for 5 minutes.
- Plug in your device and see if Netflix works.
If the issue persists, continue with the next solution.
3] Restart your router/modem
It is also possible that there might be a configuration issue with the internet modem/router that you are using. In this case, you can try power cycling the internet device. Here’s how:
- Unplug the power to your internet device.
- Now, wait for at least 5 minutes.
- Plug in the modem/router and wait for the connectivity light to start blinking.
Afterwards, launch the Netflix app and see if the error code UI-113 is resolved. If not, continue with the next solution.
4] Disconnect any VPN and Proxy connection
If you are connected to the Internet via a virtual private network or proxy server, you can try to disconnect and connect directly to the Internet. Sometimes, the device will have problems connecting to the Internet if you are connected to another server. The device may not be able to contact the streaming services so in this case, disconnecting all VPN and proxy connection could resolve the Netflix error code UI-113.
5] Sign out from Netflix and sign back in
To sign our and sign back in, do the following;
- Head to Netflix account page.
- Go to the Settings option.
- Select Sign Out Of all devices.
This will sign Netflix out of all the devices you use Netflix on.
- Sign in again to the device.
- Launch the Netflix app and see if the error code UI-113 is resolved. If not proceed with the next solution.
6] Clear the Netflix app cache on your device
Depending on your device, do the following to clear the Netflix app data cache:
For Amazon Fire TV or Fire TV Stick
- Press the Home button on your Fire TV remote.
- Select Settings
- Select Manage installed applications.
- Select the Netflix app.
- Select Clear data.
- Select Clear data a second time.
- Select Clear cache.
- Unplug your Fire TV device for a couple of minutes.
- Plug your Fire TV device back in.
For a ROKU device
- Press the Home button on your remote five times.
- Press the up arrow button one time.
- Press the fast rewind button two times.
- Press the fast forward button twice
- The Roku will restart.
For a Windows 10 device
Follow our instructions in this blogpost to reset the Netflix UWP app to clear it’s cache.
After clearing the cache on your devices, relaunch the Netflix app and see if the error code UI-113 is resolved. If not, continue with the next solution.
7] Uninstall and reinstall Netflix app
If the problem still persists then it should be with the Netflix app itself. In this case, uninstalling and reinstalling the app on your device could fix the error code UI-113.
If none of the troubleshooting steps outlined in this post for Netflix error code B33-S6 and UI-113 doesn’t help you, you may need to contact your device manufacturer, Internet service provider or Netflix for assistance.
Let’s know in the comments section below if you tried other solutions not listed in this post that fixed the Netflix error code B33-S6 and UI-113 for you!
