One Drive error code 0x8004dec5 is one of the log-in error codes, stopping users from getting into their accounts. And this is generally because of Internet connection, or cached identities. In this article, we will look into this matter and find ways to fix OneDrive login error 0x8004dec5.
There was a problem signing you in
Please try again in a few minutes. (Error Code: 0x8004dec5)
Fix OneDrive Login Error 0x8004dec5
If you are not able to sign in to OneDrive, follow the solutions mentioned below to get into the app:
- Restart your PC and router
- Delete Cached Identities from the Registry
- Run Internet connections and Windows Store Apps Troubleshooter
- Delete the OneDrive cached identities’ location
- Delete Microsoft account credentials
- Repair/Reset OneDrive
Let’s get started.
1] Restart your PC and router
The very first thing that we recommend when it comes to authentication failure is to make sure that everything is working fine. This includes a fast internet connection, and a glitches-free PC and router. And the simplest way to get rid of these glitches from the PC and router is by restarting them both. So do the same, shut down both the PC and router properly, wait for some time, and restart them. Now, see if OneDrive is allowing access or not.
2] Delete Cached Identities from the Registry
As mentioned earlier, we get authentication errors in OneDrive due to multiple cached Identities. In order to resolve the issue, we will delete cached Office account identities from the registry. To do the same, follow the steps given below.
- Open Registry Editor from the Search Start Menu.
- Navigate to the following location.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Identity
- Right-click on the Identity folder, and then select Delete.
Finally, reboot your computer and see if the issue is resolved.
3] Run Internet connections and Windows Store Apps Troubleshooter
In case the Internet is in the same state as before, even after restarting the router, we are going to use the Windows Internet connections troubleshooter. This will resolve all the hidden issues that we generally can’t find. To do the same, follow the steps prescribed below:
- Click Win + I to open the Settings app.
- Click on System > Troubleshoot > Other troubleshooters.
- Now go to the Most frequent menu, and click on the Run button beside the Internet Connections option.
This may take time, so launch the app after the process is completed.
If the issue doesn’t lie in the Internet connection, then using the Windows Store Apps Troubleshooter is the next best option. Windows has launched this troubleshooter to fix all the Windows apps. Make sure you are on the Other troubleshooters page and then run Windows Store Apps Troubleshooter.
Once complete, launch the app and check if the issue exists.
4] Delete the OneDrive cached identities’ location
Some affected users were able to sign in to their accounts by clearing the OneDrive cached identities. We are going to do the same and then check whether this works or not. To do so:
- Click Win+E to open File Explorer.
- Now, navigate to the following location:
%localappdata%/Microsoft/OneAuth
%localappdata%/Microsoft/IdentityCache
- Select all the folders, and delete them.
Relaunch OneDrive and try to sign in.
5] Delete Microsoft account credentials
Just like app files, the stored credentials can also have glitches or get corrupted. As a result, the app won’t automatically sign you in or will face issues doing the same. In such scenarios, you can delete these Microsoft account credentials from Credential Manager, and then sign in. The procedure to delete them are as follows:
- Click on the Search icon and type the following:
Credential Manager
- Open the first suggestion, and then click on the Windows Credential.
- Click on OneDrive Cached Identities, expand it, and then press the Remove button.
- At last, select the Ok button when prompted to complete the process.
Finally, check if the issue is resolved.
6] Repair Office or Microsoft 365
Last but not least, Microsoft has enabled users to directly fix prevailing issues in Office or Microsoft 365. Using this tool is one of the easiest ways to get rid of any app-related problems. Follow the steps given below to repair Office.
- Click Win + I to open Windows Settings.
- Click on Apps > Apps & Features or Installed Apps and search for the “Office” or “Microsoft 365” app.
- Select three dots next to it, and then click the Modify option.
- Select Quick Repair and follow the on-screen instructions to complete the process.
If Quick Repair doesn’t work, use Online Repair as it will do the trick for you.
Hopefully, you can fix this OneDrive error using the solutions mentioned in this article.
Read: Fix 0x8004de44 OneDrive error the right way
What is the error code ox8004de85 on OneDrive?
A lot of users complained about receiving the OneDrive Error 0x8004de85. And the reason can be a missing account or a mismatch if you sign in to a personal Microsoft account and a work or school account.
Read: How to install or uninstall OneDrive using WINGET
What is error code 0x8004def5 on OneDrive?
OneDrive server error 0x8004def5 is an error code that comes with the following message plaguing OneDrive: Sorry, there is a problem with the OneDrive servers Try again in a few minutes. (Error Code: 0x8004def5) The reason behind this issue varies according to the user. For example, a user with a bad Internet connection will face the same fate as one with damaged caches. Apart from this, server outages, firewall blockage, and some of the configurations can also trigger this error.
