You can connect your Bluetooth devices to your computer wirelessly via Bluetooth. To do so, you have to open Bluetooth on both devices and then search for your device on your computer. Once your PC detects your devices, you can pair them to your computer. All the paired Bluetooth devices become available in the Bluetooth devices list on your Windows 11/10 computer. Hence, if you want to connect a particular paired Bluetooth device to your computer, go to Bluetooth & devices page in Windows Settings and connect it. According to some users, Windows shows Bluetooth devices as Unknown device. Due to this, they cannot identify the correct device to connect. This article talks about some fixes to resolve the Unknown Bluetooth device error in Windows 11/10.
Unknown
Ready to pair
What does it mean when it says Unknown device?
When you see the Unknown device message on Windows 11/10, it means Windows cannot detect the device connected to your computer. The major cause of this problem is the corrupted device driver because the driver acts as a connecting link between the hardware device and the operating system.
Fix Unknown Bluetooth device error in Windows 11/10
Use the following fixes to resolve the Unknown Bluetooth device error in Windows 11/10.
- Run appropriate troubleshooters
- Uninstall and reinstall the Bluetooth adapter
- Reinstall the Bluetooth device driver
- Check for interference issues
- Check the status of the Bluetooth Support Service
- Perform an In-place Upgrade
Before you use the fixes mentioned above, there are some general fixes that you should try.
- Check the battery of the Bluetooth device. Make sure that the Battery is not drained. If possible, replace the batteries with new ones.
- Windows recognizes your Bluetooth device as an Unknown device. The next step is to check if it is working properly. To do so, connect the Bluetooth device to another device and see if it connects properly.
- Unpair the Unknown device and forget it. After that, restart your computer and the Bluetooth device. Now, connect your device and see if your computer recognizes it.
Now, proceed ahead and use the fixes provided below:
1] Run appropriate troubleshooters
Troubleshooters are automated tools that resolve different issues on a Windows computer. Your issue is associated with the Bluetooth device. Hence, we suggest you run the following two troubleshooters:
- Hardware and Devices Troubleshooter
- Bluetooth Troubleshooter
To run Bluetooth Troubleshooter, open Windows 11/10 Settings and go to “System > Troubleshoot > Other troubleshooters” or “System > Troubleshoot > Additional troubleshooters.” Now, select Bluetooth and click Run. Follow the on-screen instructions to start troubleshooting.
The Hardware and Devices Troubleshooter is not available in Settings. Therefore, you can launch it via the Command Prompt.
2] Uninstall and reinstall the Bluetooth adapter
Faulty or corrupted Bluetooth drivers also cause such types of issues on a Windows computer. Hence, uninstall and reinstall the Bluetooth adapter and see if it helps. Follow the steps provided below:
- Open the Device Manager.
- Expand the Bluetooth branch.
- Right-click on your Bluetooth adapter and select Uninstall device.
- Restart your computer.
On the restart, Windows will automatically install the missing driver. Now, check if Windows shows your Bluetooth device as an unknown device or not.
3] Reinstall the Bluetooth device driver
Download the latest version of your Bluetooth device driver from the manufacturer’s website and install it manually without uninstalling the currently installed driver of your Bluetooth device. After installing the driver, restart your computer. This trick has worked for some users. Maybe it will work for you too.
4] Check for interference issues
WiFi signals operate on two different frequencies, 2.4 GHz and 5 GHz. If your computer is connected to a 2.4 GHz WiFi band, you may experience issues with the Bluetooth network because Bluetooth networks also work on 2.4 GHz. This is one possible cause of the problem that you are experiencing with your Bluetooth devices.
To check this, switch your WiFI band from 2.4 GHz to 5 GHz and then connect your device to the computer via Bluetooth. If your PC does not support the 5 GHz WiFi band, turn off your WiFi and then connect your Bluetooth device to your system.
Read: Unknown Bluetooth device error in Windows 11
5] Check the status of the Bluetooth Support Service
The Bluetooth Support Service supports the discovery and association of remote Bluetooth devices. If this Service is disabled or stopped, you will experience issues with your Bluetooth devices or new Bluetooth devices will not be discovered by Windows.
Check the status of the Bluetooth Support Service. If it is stopped, start it. If it is already running, restart it. The steps to do so are written below:
- Open the Windows Services Manager.
- Scroll down and locate the Bluetooth Support Service.
- If its status shows stopped, right-click on it and select Start. If its status shows running, right-click on it and select Restart.
If the Service is stopped, perform one more step after starting it. Open its properties and select Startup type as Automatic under the General tab. When you are done, click Apply and then click OK. Restart your computer.
6] Perform an In-place Upgrade
If the problem persists, you can repair your system by performing an In-pace Upgrade. In this method, you need not uninstall the currently installed Windows operating system, so your data will not be deleted.
I hope this helps.
Read: Windows was unable to connect with your Bluetooth network device error
How do I fix Bluetooth error on Windows 11?
A corrupted Bluetooth driver can cause the Bluetooth Driver error on Windows 11. To fix this issue, you can run Bluetooth Troubleshooter or reinstall the Bluetooth device driver. You should also check the status of the Bluetooth Support Service.
Read next: Fix Unknown USB Device, Port Reset Failed error on Windows.
