Fix Xbox Insider Hub not working on Windows PC

The Xbox Insider Hub is an application for Windows 11 or Windows 10 computers that allows PC gamers on the Xbox Insider Program to test games and features before they are released. Essentially, users will be beta testing games and updates for Windows and Xbox console applications that have not hit general availability yet. If your Xbox Insider Hub is not working on your Windows PC, then this post may be able to help you.

If you are not able to sign in to your Xbox Insider Hub on your system, you’ll probably see the following error message with code:

• Access is denied. (Exception from HRESULT: 0x80070005) (0x80070005)
• Unspecified error (Excep_FromHResult 0x800004005) (0x800004005)

Fix Xbox Insider Hub not working on PC

This app can be downloaded from the Microsoft Store and is not to be confused with, but is closely associated with Xbox app or Xbox Live. In order to install or use the Xbox Insider Hub on Windows 11/10, your PC must be on Windows OS Build 14393.0 or greater. You can check the current Windows Build installed on your PC and update Windows if need be.

If the Xbox Insider Hub is not working on your Windows 11/10 PC, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue on your gaming device.

1. Run Windows Store Apps Troubleshooter
2. Check Network and Internet connection
3. Disable/Uninstall 3rd-party security software (if applicable)
4. Clear Microsoft Store cache
5. Reset Xbox Insider Hub

Let’s take a look at the description of the process involved concerning each of the listed solutions.

Before you proceed with the solutions below, try the following tasks and be sure to attempt signing into the Xbox Insider Hub after you carry out each task, as completion of all tasks may not be required.

• If you have the Minecraft Windows 10 Edition and the beta version for the RTX feature, it may affect the Xbox Insider Hub. You have to uninstall the RTX beta.
• Close the Xbox Insider Hub app by right-clicking the icon on the Taskbar Corner Overflow and selecting Close window or using Task Manager. If you’re on a Surface or tablet, you will need to follow a different set of steps.
• Sign out of your PC or device and sign back in.
• Restart your device.

In addition, make sure to change the Date and Time on your PC if the Windows Clock Time is wrong, then see if the issue persists.

1] Run Windows Store Apps Troubleshooter

As the app in question is a Windows Store App, you can begin troubleshooting to fix the Xbox Insider Hub is not working on your Windows 11/10 PC by running the Windows Store Apps Troubleshooter and see if that helps.

To run Windows Store Apps Troubleshooter on your Windows 11 device, do the following:

• Press Windows key + I to open Settings app.
• Navigate to System > Troubleshoot > Other troubleshooters.
• Under the Other section, find Windows Store Apps.
• Click Run button.
• Follow on-screen instructions and apply any recommended fixes.

To run the Windows Store Apps Troubleshooter on your Windows 10 PC, do the following:

• Press Windows key + I to open Settings app.
• Go to Update and Security.
• Click the Troubleshooter tab.
• Scroll down and click on Windows Store Apps.
• Click the Run the troubleshooter button.
• Follow on-screen instructions and apply any recommended fixes.

2] Check Network and Internet connection

If you need to log into an online service or a feature, an internet connection is essential. So check the network icon on the system tray and It should show an ethernet or a Wi-Fi icon and not a globe icon. If you aren’t connected to a network, make sure you are connected to a Wi-Fi or ethernet network (if  you’re connected but no internet access, see the guide Network icon says No internet access, but I am connected), before you try to login to the Xbox Insider Hub.

You can fix Network and Internet connection problems on your device to resolve any connectivity issues that might be the culprit here. In the event your computer cannot connect to the Internet at all, you can use the Network Reset feature and you can also run the inbuilt Internet Connections Troubleshooter for Windows 11/10.

3] Disable/Uninstall 3rd-party security software (if applicable)

Firewall and antivirus are important for your system safety, but sometimes these programs (especially from third-party vendors) can interfere with Windows.

This solution requires you to first temporarily disable any third-party security software on your system. This largely depends on the security software you have installed. Refer to the instruction manual. Generally, to disable your antivirus software, locate its icon in the notification area or system tray or the Taskbar Corner Overflow, right-click the icon and choose the option to disable or exit the program.

If after disabling the AV, the issue in view persists, you can remove all third-party antivirus programs from your PC using the dedicated AV removal tool to remove all files associated with your antivirus program. If removing the antivirus resolves the issue in hand, you can now install the same antivirus again, or you can switch to an alternative AV software or better still stick to Windows native AV program – Windows Defender.

If the issue is still unresolved after uninstalling your AV, then it’s likely the computer firewall could be stopping the Xbox Insider Hub from accessing the internet on your Windows 11/10 system. To rule out this possibility, make sure the app is allowed through Windows Firewall and you can whitelist the app for good measure. If you have a dedicated third-party firewall installed on your system, check the manual for instructions.

4] Clear Microsoft Store cache

This solution requires you to reset the Microsoft Store cache and see if that helps. Otherwise, try the next solution. To reset the cache for Microsoft Store you can use Windows Settings or use the built-in command-line tool known as WSReset.exe.

5] Reset Xbox Insider Hub

A viable solution you can apply if nothing seems to have resolved the issue in hand is to reset the Xbox Insider Hub app. Keep in mind that resetting Xbox Insider Hub will get rid of all the progress and activities that you have completed. After resetting the app, restart your computer.

Hope this helps!

How do I start my Xbox Insider Hub?

To start or open the Xbox Insider Hub on console, do the following:

• Press the Xbox button to open the guide.
• Select My games & apps > See all.
• From Apps, select Xbox Insider Hub.

How do I update my Xbox Insider Hub?

You can reinstall the Xbox Insider Hub from Apps in My games & apps – if you can’t find the app at that location on your Xbox console, you can look for the app in the Microsoft Store. If you previously participated in the Xbox Insider Program on PC and have since uninstalled the app, simply search for Xbox Insider Hub in the Microsoft Store.

How do you join the Xbox Alpha ring?

If you receive an invitation to join the Xbox Alpha ring, follow these easy steps on your console to register:

• Launch the Xbox Insider Hub on your Xbox console.
• Select Previews.
• Select Xbox Update Preview.
• Select Manage.
• Choose the Alpha or Alpha Skip-Ahead ring.
• Select Done.
• Take the required console update.

Is Xbox Insider Hub safe?

Xbox Insiders get the opportunity to experience new features and services early, albeit with the risk of bugs and other issues that might hinder their console experience. Nonetheless, Xbox Insider builds even on the buggiest Skip Ahead ring are generally safe to use.