How to fix Amazon Prime Video error codes 1060 and 9074

In today’s post, we will identify some potential known causes that can trigger the video streaming service Amazon Prime error codes 1060 and 9074, as well as provide the possible solutions you can try to help remediate the issue as it relates to the two error above codes.

Fix Amazon Prime Video error code 1060

Due to network inconsistency, you might receive the following error message when you try to access Amazon Prime on Windows or any other streaming device:

Ensure your device Is connected to the Internet and then select Retry. If the connection works, but you are still seeing this message, restart the app or contact Amazon Customer Service at amazon.com/vldeohelp. Error Code: 1060

If you’re faced with the Amazon Prime Video error code 1060, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue.

1. Reboot or reset your router/modem
2. Switch to ethernet (cabled) connection (if applicable)
3. Verify you meet minimum bandwidth requirements
4. Remove Proxy server or uninstall VPN client (if applicable)

Let’s take a look at the description of the process involved in relation to each of the listed solutions.

1] Reboot or reset your router/modem

It is possible that your internet modem/router has a configuration issue. In this case, you can most likely resolve the problem by rebooting or resetting your networking device (modem or router).

To perform a router/modem reboot, simply use the dedicated On/Off button twice. Press it once to turn the device off, then wait at least 30 seconds before pressing the button once again. This will ensure that the power capacitors are drained.

You can achieve the same thing by unplugging the power to your internet device. Then wait for at least 5 minutes and plug in the modem/router and wait for the connectivity light to start blinking.

If the Amazon Prime Video error code 1060 persists, you must perform a router reset. But keep in mind that this operation will reset your custom login credentials (from your router page) and any custom network settings that you established.

To reset your networking device, use a sharp object (like a toothpick or a needle) to reach the reset button on the back of your router or modem. Press it down and keep it pressed for at least 10 seconds—or until you see that all of the front LEDs start flashing at once.

After the reset operation completes, try streaming content on Amazon Prime. If the issue is still not resolved, continue with the next solution.

2] Switch to ethernet (cabled) connection (if applicable)

It’s known that Amazon Prime is the most bandwidth-demanding streaming service (especially on Smart TVs). Because it always tries to force HD playback (even on limited bandwidth) on Smart TVs, you might expect to see the error code 1060 when connected to a Wi-Fi network with a limited signal. It’s entirely possible that you see the error because your network is not strong enough to sustain HD-quality streaming.

In this case, switching to an ethernet (cabled) connection is one way to resolve the issue. Additionally (if a cable is not an option), you should consider getting a Wi-Fi expander to ensure that you have enough signal to sustain HD playback.

You can proceed with the next solution if the issue is still unresolved.

3] Verify you meet minimum bandwidth requirements

Even though Amazon Prime only requires 900 Kbps to stream, this only applies to small screens (Android, iOS) and desktop (PC, Mac). However, if you try to stream Amazon Prime from a Smart TV (or using Chromecast, Roku, etc.) the bandwidth requirement is 3.5 Mbps.

If you’re on a limited plan, there’s a chance that your current ISP is not providing you with enough bandwidth to use this service. In this case, you can run a test speed of your Internet connection to see if you meet the minimum bandwidth requirement on your device.

4] Remove Proxy server or uninstall VPN client (if applicable)

Similar to Netflix, HBO Go and DisneyPlus, Amazon Prime is becoming a lot more pro-active in preventing VPN and Proxy users from streaming content.

Users are reporting that Amazon Prime can detect if you’re using a Proxy server and it’s capable of detecting a wide selection of VPN clients as well. This might be causing the Amazon Prime Video error.

So if you’re using a Proxy server or VPN client and you have previously confirmed that you have enough bandwidth to stream from this service, you can try uninstalling your VPN software via the Programs and Features applet in Windows or remove any proxy server from your computer and see if that resolves the issue.

Fix Amazon Prime Video error code 9074

You might receive the following error message or something similar when you try to access Amazon Prime on Roku, Windows or any other streaming device:

We’re unable to process your request. Please try again later or contact Amazon Customer Service at amazon.com/vldeohelp.
Error Code: 9074.

This error message occurs due to several different reasons. Some of them are listed below (all of them might not apply to you).

If you’re faced with the Amazon Prime Video error code 9074, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue.

1. Check Amazon Prime Video status
2. Power cycle all your device
3. Remove Proxy server or uninstall VPN client
4. Reset Channel in Roku
5. Deregister Roku device from Amazon

Let’s take a look at the description of the process involved in relation to each of the listed solutions.

1] Check Amazon Prime Video status

Amazon (like all other streaming services) also has some downtime where it is either undergoing maintenance or is facing some technical difficulty that you basically can’t do anything about.

This solution requires navigating to Down Detector and checking Amazon Prime Video status. The resolved issues are also usually listed there, along with the date and time.

If the status is OK but you still encounter the Amazon Prime Video error code 9074, you can continue with the next solution.

2] Power cycle all your device

This solution requires you to power-cycle all the devices, including the Router, TV, Roku device, etc.

Here’s how:

• Turn off every device properly.
• Now, take out the power outlet of each device and press and hold the power button for at least 10-15 seconds.
• Release the power button after the prescribed time and let the devices be for around 10 minutes.
• Next plug everything back in and start your devices.

You can now navigate to Amazon Prime Video and check if error code 9074 has been solved. If not, continue with the next solution.

3] Remove Proxy server or uninstall VPN client

If you are using any type of VPN or Proxy, make sure that you uninstall or remove them respectively, and then try connecting to Amazon Prime Video without enabling anything and see if the error code 9074 is resolved.

Also, if you are using an internet connection of organizations or public places, make sure that you switch from the public network to a private network and check if the issue persists.

Another thing to try is disconnecting all other devices currently connected to the network connection that is also being used by your Roku device.

If none of these actions helps, you can try the next solution.

4] Reset Channel in Roku

If you are using Roku to stream Amazon Prime Video, you most likely would have added a channel to access the platform. There are problems with channels as you add them manually, and when adding them manually, there is a chance of the configuration not being set properly. In this case, you must navigate to your Roku settings and remove the Amazon Prime Video channel. Then restart your Roku device and add the channel again and check if the error code 9074 is resolved.

Do the following:

• Navigate to your Roku Channel Menu and navigate to Prime Video’s channel.
• Click on Channel options (or you can use the remote shortcut) and then click on Remove.
• After removing the channel, restart your device.
• After restarting, navigate to the Channel Store and search for Prime Video.
• Click on the button of Add Channel and after the channel is added, launch Prime Video.

If the issue persists, continue with the next solution.

5] Deregister Roku device from Amazon

At this point, there is a possibility of a problem with your Amazon account on your Roku. You log into Amazon separately and additional features and configurations are then downloaded accordingly. However, sometimes the account settings in your Amazon Roku device might get corrupted and cause several issues.

In this solution, you need to navigate to your Settings and deregister your Roku device from your Amazon account, and later on, add it back again using the same steps in reverse order.

Do the following:

• Navigate to Amazon’s official account page and open your Settings.
• Once you get to Settings, navigate to Digital Content.
• Under the tab of Digital Management, click the Manage your Content and Devices button.
• Now, once the new window opens, click on Your Devices.

Here all the devices connected to your account will be listed.

• Next, Locate the Roku device and click on the Deregister button.
• Now restart your Roku device and navigate to Prime Video.
• Once the channel/application is loaded, click on Settings/Menu (you can also make use of the shortcut from your remote).
• After, select the menu of Help and Settings.
• Click on Sign out.
• Now you will be asked again to sign out of Amazon account as well. Click on Sign out.
• Restart your Roku device again. Now try adding your Amazon account again and then add the Amazon channel.

Once done, check if the Amazon Prime Video error is resolved.

If none of the troubleshooting steps outlined in this post for Amazon Prime Video error code 1060 and 9074 doesn’t help you, you may need to contact your device manufacturer, ISP or Amazon Support for assistance.

Let us know in the comments section below if you tried other solutions not listed in this post that fixed the Amazon Prime Video error codes 1060 and 9074 for you!