In this post, we will show you how to use Keyboard Troubleshooter in the Get Help app on Windows 11. Microsoft is retiring the Windows legacy inbox troubleshooters due to the vulnerability that exists within the Microsoft Support Diagnostic Tool (MSDT). It is slowly rolling out updates to devices running the latest version of Windows 11 to redirect users to the new Get Help troubleshooting platform.
Following the deprecation timeline, a recent update has removed the legacy Keyboard troubleshooter from Windows 11. The link to the MSDT-based troubleshooter in Windows Settings will soon be replaced by the new Get Help ap based one. In this post, we will show you how to troubleshoot common keyboard issues on a Windows 11 PC using the Get Help Keyboard troubleshooter.
Note: Devices running Windows 11 version 22H2 and older, Windows 10, Windows 8.1, Windows 7, etc., can continue using the legacy Keyboard troubleshooter.
How to use Keyboard Troubleshooter in Get Help app on Windows 11
Take the following steps to run the Get Help Keyboard troubleshooter on Windows 11:
- Type ‘get help’ in Windows Search.
- Open the Get Help app.
- Type troubleshoot keyboard in the Get Help app.
- Hit Enter to start the wizard.
The above steps will launch the Keyboard troubleshooter within the Get Help app. In the beginning, you’ll be asked to specify the type of keyboard you’re using.
If you select ‘A Microsoft Surface Book, Surface Keyboard, or Surface Type Cover’, you’ll be redirected to a comprehensive troubleshooting guide for Microsoft Surface Keyboard. If you select ‘A different Windows PC keyboard‘, you’ll be asked to specify what ‘type’ of keyboard you’re using.
You can choose between Bluetooth, Wireless, or Wired. Based on your feedback, the troubleshooter will suggest troubleshooting solutions one by one. For example, if you select Wireless, it will suggest turning the keyboard off and on again (if it has a power switch), and then checking the batteries for replacement. If that helps, select Yes, otherwise select No, show solution 2 of 4. The troubleshooter will then show the next solution to help you troubleshoot the keyboard issue.
After each solution, the troubleshooter will ask ‘Did this solve your problem?‘. You can select Yes or No based on the status of the issue. To view previous solutions, you can scroll upward within the Get Help app window. If you’ve mistakenly selected an incorrect response, you can modify it using the edit (pencil) icon present next to the solution.
If the Keyboard troubleshooter fails to fix the problem, it will ask you to get in touch with the Microsoft support team by clicking on the Contact Support button. When you click the button, you will be taken to the support query screen, where you need to specify the Product/Service and the Category for which you’re seeking support. After confirmation, you will be shown options to Chat with a support agent in your web browser or to speak to a support agent over the phone through a paid subscription to Microsoft 365.
Based on your feedback, the Get Help Keyboard troubleshooter will redirect you to the link to access personalized technical support.
I hope this helps.
Read: How to run Audio Troubleshooter in the Get Help app of Windows 11.
How do I get to keyboard troubleshooter?
The Keyboard troubleshooter can be launched via the new Get Help app in the latest versions of Windows 11. Open the Get Help app and type ‘troubleshoot keyboard’ to run the troubleshooter. In Windows 11 version 22H2 and older, the Keyboard troubleshooter can be found under Windows Settings.
How do I fix keyboard keys typing wrong characters in Windows 11?
To fix Keyboard typing wrong letters on Windows, run the Keyboard troubleshooter. If that doesn’t help, uninstall the keyboard driver and install it again. Next, make sure you’ve selected the correct keyboard layout under the Language settings. Also, set your keyboard to English US using the ‘Override for default input language’ option.
Read Next: Get Help app not working in Windows.
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