Surface Book has been Microsoft’s amazing and the most powerful 2 -in 1 PC designed in its Surface lineup. It is a lightweight, portable, and durable device with the features of a laptop and a tablet. One of the most amazing features of Surface Book is that the device can either be used as a laptop or the display can be detached to use the device as a tablet with the ability to reverse the screen. It is equipped with two surfaces to connect ports, one at the base and the other at the tablet. It features two USB 3.0 generation ports, audio outputs, USB-C port, and an ethernet port.
Fix Surface Dock issues & problems
While it is sturdy and powerful with its unique design, using Surface Dock has its share of issues and using them is not always easy. When you dock the Surface Book, it often fails to detect the NVIDIA GeForce d -GPU in the base, making it hard to run graphics-intensive tasks like games and other applications that require more power. Users may even face display problems while connecting an external monitor to a Surface dock and may even encounter audio issues on the Surface Dock. When we encounter such issues, most users often unplug their peripherals and replug them back as part of the troubleshooting method.
Surface Book has its own unique problems, and if you encounter any issues, it is necessary first to check if the display is properly docked to PC and clean the connectors to make sure that there are no dust particles. Before trying out other troubleshooting methods, it is also recommended that your Surface Dock be updated with the latest updates from Microsoft’s official site. In this article, we give some troubleshooting methods for Surface Book which you can use when the device malfunctions.
1] Reset the dock and monitor
Surface Book users may have problems with an external monitor when it is connected to the Surface Dock. If you are unable to use the external monitor, it is recommended that you reset both the monitor and dock. To reset, unplug both the Surface Dock and external monitor from the power outlet. You may also want to detach the Surface connector from the Surface Book and plug it back in.
2] Clear display cache
If your display problems with the external monitor persist when connected to the Surface Dock, clearing the display cache is recommended. Follow the below steps to fix the display issues.
Detach Surface from the Surface Dock
Download and open the Surface Dock registry file from microsoft.com.
Run the Surface dock registry file.
Restart your Surface and connect the surface to the Surface Dock.
3] Check if NVIDIA GPU is detected in Surface Book
Many a time, when you dock the Surface Book, it fails to detect the NVIDIA GeForce d -GPU in the base, making it hard to run graphics-intensive tasks like games and other applications that require more power. In such a case, you may want to check if your Surface Book is properly connected to NVIDIA GPU.
Go to Control Panel and navigate to Device Manager.
Click on Display Adaptors. You should see both the driver Intel Graphics driver and NVIDIA d-GPU. If you don’t see the NVIDIA d-GPU under Display adaptor, it suggests that there is a problem, and you may be required to force the programs in your Surface Book to use NVIDIA d- GPU. For the Surface Book to detect the d-GPU, you can try to reboot Surface Book from the BIOS menu.
4] Reboot Surface Book from the BIOS menu
Before rebooting, save all your files and follow the below steps.
To reboot the Surface Book, Shut down the device and wait for a few seconds for it to turn off.
Press and hold the volume-up button situated at the top of the Surface display for a few seconds, and at the same time, press and release power button till the Surface Book reboots. Hold the volume-up button until you see a Surface UEFI BIOS screen. By doing this, the Surface Book automatically refreshes the BIOS settings.
5] Update Surface Dock firmware
You should download and install the latest firmware for Surface.
Let us know if this helps.
