The Movies & TV app (called Films & TV in some regions) brings you the latest HD movies and TV shows on your Windows device. Rent and buy new blockbuster movies and favorite classics, or catch up on last night’s TV episodes. The app also brings you instant-on HD and fast access to your video collection. Some users, due to an app error or incorrect settings might be having problems using the Movies & TV app in Windows 11/10. In this post, we will outline some of the possible solutions you can try to help remediate this issue.
Here are a few things you can do with the Microsoft Movies & TV app:
- Enjoy your video collection.
- Rent and buy the newest movies on your Windows device.
- Get the latest TV shows the day after they air it.
- Watch instantly in HD.
- Use customer and critic ratings when choosing programs.
- Watch purchases and rentals on your Xbox 360, Xbox One, Windows 10 device, Windows Phone, and on the web.
- Find what you’re looking for quickly and easily.
- Get detailed descriptions of your favorite movies and TV shows.
- Closed Captioning available for most movies and TV shows.
Movies & TV app freezing, not working or opening
If you’re faced with Movies & TV app (called Films & TV in some regions) issues, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue.
- Verify your settings
- Clear the Temp folder
- Reset the app
- Reset Internet Options
- Restore Default Libraries
Let’s take a look at the description of the process involved in relation to each of the listed solutions.
1] Verify your settings
To verify that your computer’s time, date, language, and region settings are correct, do the following:
- Press the Windows key + I to open Settings.
- Tap or click Time & language.
- Select either Date & time or Region & language and check all settings.
Afterward, check if the Movies & TV app issues persist. If so, continue with the next solution.
2] Clear the Temp folder
To clear the Temp folder on your computer, do the following:
- Press the Windows key + R.
- In the Run dialog box, type temp, and then press Enter.
- Press CTRL + A to select all files and folders.
- Then press the DELETE key on the keyboard or right-click them, and then tap or click Delete.
- If you are notified that some files or folders are in use, select Skip.
Afterward, check if the Movies & TV app issues persist. If so, continue with the next solution.
3] Reset the app
Reset this Windows Store app via Windows 10 via Settings and see if it helps.
Open Settings > Apps > Apps and features. Locate the Movies & TV app, or the Films & TV app, as the case may be.
Select Advanced options and then click the Reset button.
4] Reset IInternet Options
To reset Internet Options, do the following:
- Click Start, type IE11 and hit Enter to launch Internet Explorer.
- Click the gear icon on the top right of the window or press ALT + X.
- Select Internet Options from the menu.
- Click Advanced tab.
- Click Reset > Reset.
- Click Close.
You can now exit IE and restart your computer. On boot check, if the Movies & TV app issues are resolved. If not, proceed with the next solution.
5] Restore default libraries
Note: Deleting and re-creating the libraries does not affect the data in the libraries.
To restore your computer’s default libraries, do the following:
- Press Windows key + E to open File Explorer.
- In the left pane, tap or click Libraries.
If you don’t see Libraries listed, select View at the top of the screen. On the Navigation pane menu, make sure that Show all folders is selected.
- Right-click (or tap and hold) each library (Documents, Pictures, Music, and Videos), and then tap or click Delete.
- In the left pane, right-click (or tap and hold) Libraries, and then click Restore default libraries.
This action re-creates the libraries. All the data in the library folders should now be accessible again through File Explorer.
You can now check if the Movies & TV app issues are resolved.
If not, you can contact Microsoft Support.
