This article lists some possible solutions to fix Movies & TV error code 0x800700ea on Windows 11/10. Some users have reported that they were not able to play video files with some specific format in Windows Movies & TV media player. According to them, the error is mostly associated with .mov video files. Whenever they play .mov video files, they receive the following error message:
Can’t play.
Please try again. If the problem continues, visit https://support.microsoft.com to check for guidance.
0x800700ea
Movies And TV Error Code 0x800700ea on Windows 11/10
If you receive the error code 0x800700ea in the Movies & TV app while playing a video file, the following solutions may help you fix it:
- Update Movies & TV app.
- Install advanced Shark007 codecs.
- Change a Value in Registry.
- Repair or Reset the Movies & TV app
- Uninstall and reinstall the Movies & TV app.
Below, we have explained all these troubleshooting methods in detail.
1] Update Movies & TV app
Software developers release timely updates for their apps. These updates are the fixes of several problems in the app that users are experiencing due to a bug. Therefore, we suggest you check if there is any update available for the Movies & TV app in Microsoft Store. If yes, install the update and check if the issue is solved or not.
2] Install advanced Shark007 codecs
Advanced Shark007 codec is among the useful codecs for media players. You might be experiencing the issue due to the unsupported file format or missing codecs. Therefore, installing the advanced Shark007 codecs may solve the problem.
3] Change a Value in Registry
You can also try changing a Value in Registry. We have listed the steps for the same below. Before you proceed, we recommend you create a system restore point and backup your registry.
Launch the Run command box by pressing Win + R keys. Now, type regedit and click OK. Click Yes if you receive a UAC prompt.
In the Registry Editor, copy the following path and paste it into its address bar. Hit Enter when you are done.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Audio
Now, check if there is an entry named DisableProtectedAudioDG available on the right side. If not, you have to create it. For this, right-click in the empty space on the right side and go to “New > DWORD (32-bit) Value.” Right-click on the newly created value, select Rename and type DisableProtectedAudioDG.
By default, the Value DisableProtectedAudioDG should show 0. If there is a change in its value, double-click on it and enter 0 in its Value Data. Click OK to save the changes.
Close the Registry Editor and restart your computer. Check if you can play the .mov video file in Movies & TV or not.
If the issue still persists, try the next solution.
4] Repair or Reset the Movies & TV app
Open Windows Settings and Repair or Reset the Movies & TV app and see if that helps.
5] Uninstall and reinstall the Movies & TV app
While you can always uninstall the app via Windows Settings, you can also try uninstalling and reinstalling the Movies & TV app using PowerShell as follows:
1] Click on the Windows Search and type PowerShell.
2] Right-click on PowerShell and select Run as Administrator. Click Yes in the UAC prompt.
3] Copy and paste the following command and hit Enter.
get-appxpackage *ZuneVideo* | remove-appxpackage
This command will uninstall the Movies & TV app from your device.
4] After the above command gets completed, restart your computer and reinstall the app by running the following command in PowerShell as administrator.
Get-AppXPackage *ZuneVideo* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
After the command gets completed, restart your computer.
It should help.
How do I fix Windows Update error code 0x800700ea?
You may receive Windows update error code 0x800700ea while installing the latest Cumulative Updates. To fix this error, first, you should try installing the update with antivirus disabled. Do not forget to enable the antivirus again. Corrupted Windows Update Components also cause several Windows update errors. Therefore, resetting them may also fix the issue.
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