In today’s post, we will identify some potential known causes that can trigger the Netflix app error codes NW-3-6 and M7361-1253, as well as provide the possible solutions you can try to help remediate the issue as it relates to either of the error codes. To successfully resolve either of the Netflix errors, you can follow the instructions outlined below associated with each error.
Fix Netflix error code NW-3-6
Netflix has encountered an error, Retrying in 10 seconds, Code NW-3-6.
You may encounter this error due to configuration issues either with your ISP or with the device which might be preventing it from contacting the streaming service. Another cause could be an internet connectivity issue which is preventing your device from connecting to the internet and consequently connecting to the streaming service.
If you’re faced with the Netflix error code NW-3-6, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue.
- Disconnect any VPN and Proxy connection
- Restart your streaming device
- Connect your device directly to your router using an ethernet cable
- Restart your router/modem
- Verify DNS settings
Let’s take a look at the description of the process involved in relation to each of the listed solutions.
1] Disconnect any VPN and Proxy connection
If you are connected to the Internet via a virtual private network or proxy server, you can try to disconnect and connect directly to the Internet. Sometimes, the device will have problems connecting to the Internet if you are connected to another server. The device may not be able to contact the streaming services so in this case, disconnecting all VPN and proxy connection could resolve the Netflix error code NW-3-6.
2] Restart your streaming device
It’s possible the device you’re using to stream contents on Netflix could be causing the error code NW-3-6. There might be some bug or loading problem that might be preventing it from connecting to the internet. In this case, you can power-cycle the device as follows;
- Unplug the power to your streaming device.
- Now, wait for 5 minutes.
- Plug-in your device and see if Netflix works.
If the issue persists, continue with the next solution.
3] Connect your device directly to your router/modem using an ethernet cable
If your ISP is having problems, Netflix won’t work because it needs to connect to the internet to stream. Also, if your router or DNS settings are getting in its way, it won’t be able to stream. In this case, you can try connecting your device directly to your router/modem using an ethernet cable. This will help fix an internet connection issue (if any) and possibly resolve the Netflix error code NW-3-6.
4] Restart your router/modem
It is also possible that there might be a configuration issue with the internet modem/router that you are using. In this case, you can try power cycling the internet device. Here’s how:
- Unplug the power to your internet device.
- Now, wait for at least 5 minutes.
- Plug in the modem/router and wait for the connectivity light to start blinking.
Afterward, launch the Netflix app and see if the error code NW-3-6 is resolved. If not, continue with the next solution.
5] Verify DNS settings
DNS servers match domain names to their associated IP addresses. When you type a domain name into your browser, your computer contacts your current DNS server and asks what IP address is associated with the domain name. Sometimes, that information can be changed or corrupted which means that your domain name would be correct but your IP address associated with that would be wrong so in this case, you can try reinitializing the DNS settings for the consoles/device.
Note: Depending on your streaming device, the steps to checking the DNS settings will differ.
For Playstation
- Navigate to Settings
- Select Network Settings
- Select Internet Connection Settings.
- Select Custom
- Choose either Wired Connection or Wireless, depending on your connection method.
If Wireless, use the following steps before proceeding.
- Under the WLAN section, select Enter Manually.
- Press the right directional button three times to get to IP Address Setting (your previously saved SSID, Security Setting, and Password will populate automatically).
If Wired Connection, select Auto-Detect for Operation mode.
- Select Automatic for IP Address Setting.
- Select Automatic for IP Address Setting.
- Select Automatic for DNS Setting.
- Select Automatic for MTU.
- Select Do Not Use for Proxy Server.
- Select Enable for UPnP.
- Press the X button to save your settings.
- Select Test Connection.
For Xbox
- Press the Guide button on your controller
- Go to Settings and select System Settings.
- Select Network Settings.
- Choose your network and select Configure Network.
- Select DNS Settings and choose Automatic.
- Turn your Xbox off and back on.
- Try Netflix again.
For Windows
Follow our instructions in this blogpost to verify and change the DNS settings on your Windows PC..
After reinitializing the DNS settings for the consoles/device, relaunch the Netflix app, and see if the error code NW-3-6 is resolved.
Fix Netflix error code M7361-1253
Whoops, something went wrong … Unexpected Error, There was an unexpected error, Please reload the page and try again. Error code M7361-1253.
You may experience this error while streaming content on your device due to a network connectivity issue that is not allowing your computer to connect to Netflix.
If you’re faced with the Netflix error code M7361-1253, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue.
- Restart your computer
- Disable/Enable hardware acceleration in your browser
- Change the audio sample rate
- Check your web browser
- Check if the network supports streaming
- Check your Antivirus software
Let’s take a look at the description of the process involved in relation to each of the listed solutions.
1] Restart your computer
If you encounter problems when using a computer, most people will reboot it to solve the issues. Likewise, you can try rebooting your computer and see if the Netflix error code M7361-1253 is resolved.
However, if this method doesn’t work, you can try the next solution.
2] Disable/Enable hardware acceleration in your browser
Hardware acceleration in Google Chrome provides better graphic experience when you are streaming videos online. Sometimes, hardware acceleration can cause a problem with videos you want to stream, lagging your mouse, and other problems. The best solution is to disable or enable hardware acceleration. If you encounter Netflix error code M7361-1253 when you are using Google Chrome or Firefox, you can try to disable/enable hardware acceleration and see if the issue is resolved.
3] Change the audio sample rate
Some users reported they were able to solve the Netflix error code M7361-1253 by changing the audio sample rate. Sample rate is the number of samples of audio carrier per second. It is measured in Hertz or kiloHertz. You will need to change the sample rate on your playback devices. Here’s how:
- Right-click on the speaker icon in the lower right corner on the taskbar.
- Select Playback devices.
- Select your playback device which has a green checkmark.
- Right-click on your playback device, speaker or headphone, and click Properties.
- Open Advanced tab.
- Change audio sample rate to lower or higher frequency and determine which frequency is the best solution for your problem.
- Click Apply > OK.
You can now try streaming content on Netflix and see if the issue is resolved.
4] Check your web browser
At times, Netflix error code M7361-1253 is caused by the issues in your web browser. To rule out this possibility, you can do the following to see if the issue is resolved:
- Clear cache and cookies for your web browser.
- Restart your web browser.
- Use another web browser.
5] Check if the network supports streaming
If you’re still experiencing the error at this point, it’s most likely a network problem. In that case, you need to check whether the network supports streaming.
A work or school network usually has limited bandwidth. If your computer is on a work or school network, you must contact the network operator or administrator to check whether Netflix is blocked from access.
Cellular data and satellite internet have slower connections and streaming speeds. If you encounter this error when using cellular data or satellite internet, you can switch to cable internet or Digital subscriber line (DSL) and see if the issue resolves.
6] Check your antivirus software
You may also experience the error if your AV program is conflicting with the Netflix web player.
You can do the following to check whether the antivirus software is the exact reason:
Disable/turn off your antivirus software on your computer to stop it from running. Then, open Netflix on your computer and stream content. If Netflix plays well this time, it means that your antivirus software is the exact reason for this issue.
Additionally, an outdated antivirus program can cause this error. So, ensure your AV program is up-to-date.
If none of the troubleshooting steps outlined in this post for Netflix error code NW-3-6 and M7361-1253 doesn’t help you, you may need to contact your device manufacturer, ISP or Netflix for assistance.
Related: What is Netflix error code NW 2-5 and how to fix it?
