If you see an error message saying NVIDIA Web Helper Service has stopped working while opening the GeForce Experience on Windows 11/10, here is how to fix the problem. This issue can occur for multiple reasons, whether you are playing or starting a game. Here, we have consolidated some of the most common causes and solutions to get it fixed.
NVIDIA Web Helper Service has stopped working
To fix the NVIDIA Web Helper Service has stopped working error, follow these solutions:
- Terminate GeForce Experience and NVIDIA Web Helper Service
- Log out and log in again
- Update GeForce Experience
- Reinstall GeForce Experience
- Update graphics driver
- Disable hardware acceleration
To learn more about these solutions, continue reading.
1] Terminate GeForce Experience and NVIDIA Web Helper Service
It is the first thing you should do when you encounter the aforementioned problem. Even if the NVIDIA Web Helper Service has stopped working, as the information box message states, you need to manually close all the background services.
Some background services and processes keep running when you close an app by clicking the close button. Using the Task Manager to terminate the corresponding processes would be best. For that, do the following:
- Right-click on the Taskbar and select Task Manager.
- Select NVIDIA GeForce Experience and click the End task button.
- Select NVIDIA Web Helper Service and click the End task button.
Once done, close the Task Manager and try opening the GeForce Experience.
2] Log out and log in again
GeForce Experience requires an account to provide all options. You can use Google, Facebook, or any other email account to sign into your account in this application. However, if this application cannot fetch your account data, there is a chance of getting the same problem as said earlier. It can happen when your computer doesn’t have a valid internet connection. That is why we are suggesting you log out of your account and log into it. For that, do the following:
- Open the GeForce Experience application on your computer.
- Click on the profile avatar visible in the top-right corner.
- Select the Log out option.
- Choose an account you want to sign in.
- Enter the account log in credentials.
3] Update GeForce Experience
If you haven’t updated the GeForce Experience for a long time, you may encounter this problem on your Windows 11/10 computer. That is why we suggest you update the GeForce Experience app as soon as possible.
You can head to the official website nvidia.com and download the latest version of GeForece Experience. Then, you can go through the installation process to get the job done.
4] Reinstall GeForce Experience
If you already have the latest version of GeForce Experience, there is still a chance of getting this problem on your computer. It happens after a malware or adware attack. As your files can be damaged by adware or malware, it is better to uninstall the existing app and reinstall it. To uninstall the GeForce Experience, you can follow these steps:
- Press Win+I to open the Windows Settings panel.
- Go to Apps > Installed apps.
- Find the NVIDIA GeForce experience.
- Click on the three-dotted icon and select Uninstall.
- Click on Next and confirm the uninstallation.
Once you have done this, you need to go to the official website, download the latest version of GeForce Experience, and install it accordingly.
5] Update graphics driver
As this problem can arise due to corrupt or outdated graphics drivers, it is highly recommended that you update them as soon as possible. You can use the Windows Settings panel to do this. Open Windows Settings and go to Windows Update > Advanced options > Optional updates. Here, you can find the update. Tick the respective checkbox and click on the Download & install button.
Read: How to update Graphics Drivers in Windows
6] Disable hardware acceleration
After doing all those things, you should disable hardware acceleration if you still have the same problem.
I hope these solutions work for you.
Read: NVIDIA GeForce Experience, Something went wrong
Do I need NVIDIA Web Helper Service?
You must have NVIDIA Web Helper Service if you use GeForce Experience and ShadowPlay. This service helps you run those two things smoothly on any computer. However, NVIDIA Web Helper Service is not mandatory if you do not use any of them.
How do I fix NVIDIA backend has stopped working?
To fix the NVIDIA backend has stopped working error in Windows 11/10, you need to terminate all the background processes first. Then, you can update the graphics driver and GeForce Experience application. Finally, you can disable hardware acceleration.
Read: GeForce Game Ready Driver installation error on Windows.
