While setting up a PIN, if you get Sorry, this PIN isn’t working for your organization’s resources message, follow these tips to get rid of the issue on your Windows 11/10 computer. This problem mainly appears when your computer is connected to a Work or School account or it is a part of an organization. However, if you are getting this problem on a personal home computer, you can still follow the same guide.
Many people have faced this error even when they have removed the Work or School account from their computers. If you are one of them, you need to delete a folder called Ngc. There are two ways to delete that folder from your computer. First, you can use File Explorer. Second, you can use the Command Prompt or the Command Prompt instance in Windows Terminal. The necessity of the second method appears if you fail to delete this folder due to not having the correct permission.
For your information, Ngc folder stores all the PIN-related information in Windows 11 and Windows 10 computers. If this folder is restricting users from setting a new PIN or security setting, deleting this folder might resolve the issue.
This PIN is not working for your organization’s resources – Windows Hello
To fix This PIN is not working for your organization’s resources Windows Hello error on your Windows 11/10 computer, follow one of these methods:
- Delete Ngc folder using File Explorer
- Delete Ngc folder through Command Prompt
1] Delete Ngc folder using File Explorer
If you have an administrator account, you can use File Explorer to delete the Ngc folder from your computer. However, you might need to enable the in-built Administrator account. Even if you haven’t turned it on, you can go through these steps.
First, you need to open File Explorer and navigate to this path:
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft
In order to find the AppData folder, you need to unhide hidden files and folders on your computer.
Here you can find a folder called Ngc. You need to right-click on it and select the Delete option.
However, if you find the Access is denied or any permission-related error message, you need to skip this step and follow the second method. Otherwise, you will be able to delete this folder instantly.
Once done, you can set the new PIN without any error.
2] Delete Ngc folder through Command Prompt
It is possible to delete the same folder with the help of the Command Prompt. As said earlier, you can use the standalone Command Prompt or the Command Prompt instance in Windows Terminal. If you want to use the Command Prompt, follow this guide to open elevated Command Prompt window. If you want to use Windows Terminal, follow this guide to open the Windows Terminal with administrator permission.
Then, enter these commands:
takeown /f C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC
icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC /grant administrators:f
Then, you can navigate to the same path in File Explorer and delete the Ngc folder.
Read: Your PIN isn’t available Status 0xc000006d error
How do you fix your organization requires you to change your PIN?
If you are getting Your organization requires that you change your PIN error, you need to check a few settings in the Local Group Policy Editor. For that, navigate to this path: Computer configuration > Administrative templates > Windows Components. Now, reset all the Enabled settings to Not Configured.
Why is Hello PIN not working?
If your organization has set a policy to set the PIN, it may not work according to your requirements. In such moments, you need to set the PIN according to the organization’s requirements. For that, you can ask the administrator and set the PIN, respectively.
Hope this guide helped.
Read: We couldn’t find a fingerprint scanner compatible with Windows Hello Fingerprint.
