While downloading an app from the Microsoft Store, if you get an error saying Retrieving information from the Microsoft Store, here is how to fix the problem in Windows 11/10 PC. The app download stops and appears to be stuck.
Retrieving information from the Microsoft Store
To fix the Retrieving information from the Microsoft Store error, follow these solutions:
- Check internet connection
- Sign out and Sign in to your account
- Terminate and Repair Microsoft Store
- Clear Microsoft Store cache
- Reset Microsoft Store
To learn more about these solutions, continue reading.
1] Check internet connection
It is the very first thing you need to do since this problem may occur due to not having a valid internet connection. Even if a few websites are opening in your browser, it doesn’t mean that you have a flawless internet connection. To check your internet connection, follow these steps:
- Press Win+R to open the Run prompt.
- Type 8.8.8 -t and hit the Enter button.
If it displays a positive response continuously, you have a valid internet connection. Otherwise, it is suggested to opt for another internet source. In most cases, you might find an error saying Request timed out.
2] Sign out and Sign in to your account
When you download an app or game, Microsoft Store fetches your account details for any subscription or else. If your account has some issues, you might not be able to download any app. For example, if you have changed your password, there is a high chance of getting such a problem.
To sign out and re-sign into your account in the Microsoft Store, follow these steps:
- Open the Microsoft Store.
- Click on your profile picture.
- Click the Sign out option.
- Then, click on the profile avatar and select Sign in.
- Choose the account and log into it.
3] Terminate and Repair Microsoft Store
At times, a bad system file could cause this issue and that is why we suggest you to terminate and repair the Microsoft Store. For that, do the following:
- Press Win+I to open Windows Settings.
- Go to System > System Components.
- Click on the three-dotted icon of the Microsoft Store.
- Select Advanced options.
- Click on the Terminate button.
- Click on the Repair button.
4] Clear Microsoft Store cache
To clear the Microsoft Store cache, you can use a simple command to get the job done. In that case, you need to open the Command Prompt with administrator privileges and enter this command: wsreset.exe.
4] Reset Microsoft Store
To reset the Microsoft Store, follow these steps:
- Open the Windows Settings panel.
- Go to System > System Components.
- Find Microsoft Store and click on the three-dotted icon.
- Select Advances options.
- Click on the Reset button twice to confirm.
Give it a moment to complete the process. Once done, open the Microsoft Store, sign in to your account, and try downloading the same app.
Read: How to Reset or Repair Microsoft Store apps via Windows Settings
That’s all! I hope these solutions work.
Read: Fix There has been an error in Microsoft Store
How do I repair the Microsoft Store?
To repair the Microsoft Store, you need to open the Windows Settings panel and go to System > System Components. Then, click on the three-dotted icon of the Microsoft Store and select the Advanced options. Next, click on the Repair button.
How do I restore my Microsoft Store apps?
To restore the Microsoft Store app, you need to open the Microsoft Store and switch to the Library tab. Here, you can find all the apps that you have downloaded earlier or currently installed on any of your computers using the same Microsoft account. You need to find the app and install any of them as per your requirements.
Read: The Server stumbled, Microsoft Store Error 80072EFF, 80072EFD, 0X80072EE7, 801901F7
