If you have noticed that the Start Recording option is greyed out in MS Teams, then no need to worry—you are not alone. This issue is quite frustrating, especially when one needs to capture important meetings or presentations. In this article, we will explore some of the potential causes and how to address them.
Fix Start Recording option in Teams is grayed out or missing in Windows 11/10
If the recording option is greyed out or missing in Microsoft Teams, execute the solutions mentioned below:
- Rejoin the meeting
- Verify whether you have permission to record
- Enable Recording from Microsoft Teams Admin Center
- Update MS Teams
- Clear the cache
- Try Teams on the web
Let’s get this troubleshooting guide started.
1] Rejoin the meeting
It can be quite frustrating to encounter a greyed-out recording option in Teams, and various causes can pave the way for this issue. However, one of the common reasons is software glitches or permission settings. In such cases, quitting the team and rejoining is recommended, as this refreshes the connection and settings associated with the account. This ensures that all the features, including the recording option, return to their previous state. So, to refresh the connection, simply sign out and sign back. Once done, check whether the option is now available; if not, move to the next solution.
2] Verify whether users have permission to record
Verifying that the users have the necessary permission to record meetings is required as this can also be one of the reasons. Recording access is often restricted based on users’ roles, and organizational policies. Therefore, follow the steps below to check if you have the required permission.
- Navigate to the Microsoft Remote Connectivity Analyzer (testconnectivity.microsoft.com), and then sign in with your credentials.
- Specify the team meeting URL, type below the characters shown for the verification, and then hit the Verify button.
- Lastly, select the Perform test button, and ensure that you have permission to record the meeting by reaching out to the admin.
If you don’t have enough permission, you must ask the IT or Microsoft 365 Admin to grant you the required privileges.
3] Enable Recording from Microsoft Teams Admin Center
In this solution, we will look up how to enable meeting recording through the MS Teams Admin Center. Do keep in mind, that you will only be able to do this if you are an IT admin. Here’s how to do so,
- To start with, sign in to the Microsoft Teams Admin Center, and expand the Meeting tab from the left panel.
- Click on the Meeting Policies option, and select either the Add button to add a new policy or the Global (org-wide default) button.
- Now, go to the Recording and Subscription or Recording and Transcription section, and turn on the toggle key of the Clour Recording or Meeting Recording option. If you have created a new policy, enable it, then select it and navigate to the Manage Users menu to specify the users.
Wait for this policy to take effect, and then re-sign in to ensure that the Start Recording option is visible.
4] Update MS Teams
An outdated version of MS Teams can also lead to features like a greyed-out recording button malfunctioning. Users get the latest fixes, security patches, and improvements by ensuring that Teams is up-to-date. To update MS Teams, launch the app, go to Settings and more. Click on Settings, and and then on the About Teams option. Check if any new update is available, and if there is, install it.
5] Clear the cache
Caches are files that store temporary data that apps use to function efficiently. Over time, this data can get corrupted or outdated, leading to glitches. By clearing out the caches, MS Teams is forced to rebuild its temporary data, which resolves the error.
Here’s how to clear the MS Teams cache.
- Click Win + E to open File Explorer, and then navigate to the following path:
%appdata%\Microsoft\teams
- Delete the content of the Application cache folder, blob_storage folder, and GPU Cache folder.
- Make sure to delete contents of Cache, IndexedDB, LocalStorage, and tmp folder.
Once done, relaunch MS Teams, and verify whether the recording option is available or not.
6] Try Teams on the web
Last but not least, accessing Teams on the web can also help overcome this issue. The web version of Teams offers a streamlined experience that can often bypass the glitches and restrictions present in the desktop version. This approach is particularly helpful if the issue concerns local software conflicts or outdated versions.
That’s it!
Read: Microphone not working in Microsoft Teams on Windows
Why is Start Recording not available in Teams?
The Start Recording option in Microsoft Teams may not be available for various reasons. Some common reasons are user permissions and organizational policies. Furthermore, technical issues such as outdated versions can prevent the recording feature from functioning.
How to enable the recording options in Teams?
First and foremost, ensure that the MS Teams account has a license that includes the recording feature. An Office 365 Enterprise E1, E3, or E5 license is typically required. Once ensured, users can access the recording option by clicking on the three dots options in the meeting controls, and selecting the Start Recording option.
Also Read: Microsoft Teams Recording is Missing.
