When signing into your computer, if you see an error message saying That email address or password is incorrect, Make sure you’re using the password for your Microsoft account, here is how you can fix the issue in Windows 11/10 PC. There could be several reasons why you might encounter this problem. That is why we have consolidated some of the most common reasons and solutions to get rid of this sign in problem in Windows 11/10.
That password is incorrect. Make sure you’re using the password for your Microsoft account
To fix That email address or password is incorrect, Make sure you’re using the password for your Microsoft account error in Windows 11/10, follow these instructions:
- Check if your password is correct
- Check keyboard multiple language support
- Rest your password
- Check if your Microsoft Account is compromised
- Undertake password recovery
- Contact Microsoft Support
To learn more about these solutions, continue reading.
1] Check if your password is correct
It goes, without saying that you must first check if your password is indeed correct and then enter it carefully. Make sure that your Caps Lock is not On.
You must also remember that Windows 11/10 will sync computer settings, app purchases, and other data across all systems using the same Microsoft Account. So, if you changed your password on one computer, make sure you use the new password on your other computers, too.
Read: The user name or password is incorrect.
2] Check keyboard multiple language support
You might want to also check if your keyboard has been configured to support multiple languages and check if you are using the correct language. You can check its settings in the taskbar.
3] Rest your password
The error message offers a suggestion that you rest your password. To reset your Microsoft Account password at account.live.com and once you have reset it, use it to sign in. If you have reset the password online, use the new password on your Windows 11/10 PC.
Reset your password to one that is less than 15 characters long. and see if it works.
Read: What is the maximum length of the password in Windows.
4] Check if your Microsoft Account is compromised
If you think your Microsoft Account may have been compromised, then you might want to initiate steps to recover a hacked Microsoft Account. If you think it has been blocked by Microsoft, initiate the procedure to recover a blocked or suspended Outlook or Microsoft account.
5] Undertake password recovery
If nothing works, then you initiate steps for password recovery. These posts on Windows Password Recovery and how to recover from lost Windows passwords natively will help you recover lost, forgotten Windows passwords. Try some freeware Password Recovery tools like Ophcrack, Cain & Abel Recover my Password Home Free or Offline NT Password & Registry Editor.
6] Contact Microsoft Support
If this doesn’t help, then you may have a problem. Contact Microsoft Support and see if they have a solution. If not, then reinstalling Windows 11/10 may be the only option you may have.
You should set a PIN as an extra measure to prevent this from happening. So if you cannot log in with your Microsoft account password, you can sign in using a PIN.
See this post if you receive Your device is offline message during sign-in.
Why does it keep saying that my password is incorrect?
There could be many reasons why your computer is saying that message. However, some of the most common reasons are:
- Your Caps Lock is ON.
- Your account is compromised.
- You are NOT entering your correct password.
If your computer is attacked by malware or adware, it is a very common issue for Windows 11/10 users.
Why is my password not working even though it’s correct in Windows?
If your computer is not accepting the correct password, you should try the virtual keyboard first. If your keyboard has some problems or some of the keys are not working properly, you will press the key, but the letter won’t be typed. As it is the most common reason, you should look at the virtual keyboard.
Read: Windows Login screen not appearing or Password box not showing up.
