While logging into your computer, if you see a message saying that The user name or password is incorrect even after entering the correct username and password, here is how you can fix the problem. You can bypass this problem by disabling automatic sign-in or you can follow this detailed guide.
The user name or password is incorrect on Windows 11/10
If you are stuck on the login screen with an error The user name or password is incorrect during Windows 11/10 startup, then follow these instructions to fix the problem. There are two ways of doing it:
- Disable automatic sign-in for device setup
- Uncheck automatic login option
Both the options are similar, so use it wisely.
1] Disable automatic sign-in for device setup
To disable automatic sign-in for device setup in Windows 11/10, follow these steps:
- Press Win+I to open Windows Settings.
- Go to Accounts > Sign-in options.
- Find the Use my sign-in info to automatically finish setting up after an update.
- Toggle the button to turn it OFF.
However, if you use Windows 10, you can find the same option with a different name: Use my sign-in info to automatically finish setting up my device and reopen my apps after an update or restart. For your information, it does the same thing in Windows 10.
In Windows 10, follow these steps:
Open Settings > Sign-in Options and scroll to the Privacy section.
Here, turn off the option that says – Use my sign-in info to automatically finish setting up my device and reopen my apps after an update or restart.
Once you do this, then the next time it happens, the Windows upgrade will get stuck on the login screen, and unless you log in manually, the upgrade process will not finish.
Troubleshoot: Cannot log on to Windows
2] Remove password from the account
The second option is to remove the option where the users must enter a username/password to use the computer.
To remove the password from the account in Windows 11, follow these steps:
- Open the Windows Settings panel.
- Go to Accounts > Sign-in options.
- Click on the PIN menu.
- Click the Remove button.
- Click the Remove button again.
- Enter your PIN and click OK.
However, if you use Windows 10, you can follow these steps:
To do this, in the Run Prompt, type netplwiz, and hit Enter. The User Accounts setting.
Select the username for which you are facing a problem.
Uncheck the box that says – Users must enter a username and password to use this computer and click on Apply. You will be prompted to enter your password twice.
Once Windows validates the request, select OK, and then close the User Accounts window.
Now, the next time the computer boots, you will have to manually log in to the computer.
Read: User must enter a username and password to use this computer
What to do when Windows says username or password is incorrect?
There are two things you can do when Windows says The user name or password is incorrect.
- You can disable the “Use my sign-in info to automatically finish setting up after an update” setting from Windows Settings > Accounts > Sign-in options.
- You can remove your password or PIN.
How to make Windows 11 ask for username and password during log-on?
To make Windows 11 ask for a username and password during log-on, you must set a password or PIN. Open the Windows Settings panel and go to Accounts > Sign-in options. Then, click on the PIN menu and click the Set up button. Enter the desired PIN twice and click the OK button.
Related read: That password is incorrect message during Windows sign-in.
