It is possible to add all your family members under what Windows offers as a Microsoft family. These accounts can be seamlessly added to the computer without creating it manually like other accounts. However, at times, Windows 11/10 can give an error saying “We can’t connect to Microsoft family at the moment, so your family on this device might not be up to date.” or “We couldn’t connect to Microsoft family right now, so your family device may not be up to date“. Here is how you fix that problem.
We couldn’t connect to Microsoft family right now, so your family on this device might not be up to date
The error shows up under Settings > Accounts > Family and other accounts. Here you can choose to add members and allow them to sign-in. But instead, you get an error that Windows cannot connect to Microsoft Family. I believe that it’s happening because Windows 11/10 is not able to associate the current account with Microsoft Family. If you face this issue, try the following suggestions:
- Restart PC and try once
- Use a Microsoft Account
- Switch Microsoft account to local and back to Microsoft account or add another Microsoft account
- Run Internet Connections troubleshooter
- Run the Microsoft Account Troubleshooter
1] Restart PC and try once
Restart your PC and router, then try once to see if that works.
2] Use a Microsoft account
When you try to access this feature with a local admin account, you will receive the error message. Since the local account is not associated with a Microsoft account, the error becomes apparent. You need to convert the local account into a Microsoft account and then add your family.
3] Switch Microsoft account to local and back to Microsoft account or add another Microsoft account
It is the same thing as above, but if your Microsoft account has the same problem, you have two choices.
- Switch the current account to local, and then back to Microsoft account.
- Or you can add another Microsoft account, who is also a parent in the Family account, and then add then use that account to add other family members.
4] Run Internet Connections troubleshooter
Run Internet Connections troubleshooter and see if that helps.
5] Run the Microsoft Account Troubleshooter
You may try the Microsoft Account Troubleshooter, and see if it helps you.
We hope something here helps you.
Why can’t I connect to Microsoft Family Windows?
To resolve connection issues with Microsoft Family on Windows, open a webpage to ensure your device has an active internet connection. Additionally, check the status of Microsoft services to see if they are temporarily down. Addressing these factors can help restore connectivity.
How do I completely disable Microsoft family?
To completely disable Microsoft Family, open the Services window, find “Microsoft Family Features,” right-click and select Properties. Change the Startup type to “Disabled,” then click Apply. This ensures Microsoft Family Features won’t run automatically.
