While playing an Amazon Prime video, if you are getting We’re experiencing a problem playing this video error message, follow these troubleshooting tips and tricks. These are some of the working guides that you can follow to get rid of this Amazon Prime Video error. Although it is mainly an internet connection related problem, some other things can cause this issue too.
Video Unavailable – We’re experiencing a problem playing this video. For assistance, please go to www.primevideo.com/help.
We’re experiencing a problem playing this video
To fix We’re experiencing a problem playing this video error on Amazon Prime, follow these steps-
- Check internet connectivity
- Restart Amazon Prime app
- Disable VPN and proxy
- Check if the Amazon prime website is down
- Change streaming quality
- Check if HDMI cable is HDCP 1.4 or HDCP 2.2 compatible
- Disable browser extensions.
1] Check internet connectivity
Prime Video shows this error message when your internet connectivity does not meet its requirements. Therefore, it is recommended that you check whether you have a good internet connection.
Sometimes users do not get to know while watching the current episode, and the error occurs when it tries to load the next episode of a web series. This happens because Prime Video loads the content while you watch the show. If you lose your internet connection after Prime Video loads the current episode, it might show an error when it tries to load the next episode.
There are several methods for checking whether you have a valid internet connection. Open a browser window and try to open any website.
Alternatively, open the Run prompt by entering Win+R, type ping 8.8.8.8 -t, and hit the Enter button. If it shows positive results continuously, go ahead with other solutions.
2] Restart Prime Video app
If you are watching a movie or show on the Prime Video app for Windows 10, it’s when you restart the app. If an internal issue causes this error, a restart will solve the problem immediately. On the other hand, if you are watching a video in the browser, close the browser and re-open it accordingly.
3] Disable VPN and proxy
If you use a VPN and proxy app or service, turn it off temporarily. At times, VPNs and proxy servers cause such an issue because of server connectivity problems. If you switch from the VPN or proxy to your original internet connection, bypassing this error on the Prime Video website is possible.
To disable VPN, open the installed VPN app on your Windows 11/10 computer, and disconnect from the server. If you are using a proxy, press Win+I to open Windows Settings, go to Network & Internet > Proxy. On the right-hand side, make sure that there is no entry under the Manual proxy setup, and Automatically detect settings is turned on.
4] Check if the website is down
If Prime Video’s official website is down, you cannot access any content in any way. That is why you will have to make sure that the official website is up and running. There are two methods to two.
First, visit DownForEveryoneOrJustMe.com website, enter primevideo.com, and click the or just me button.
If it shows a negative result, wait for sometime before trying to load content.
Second, press Win+R to open the Run prompt, type ping primevideo.com -t, and hit the Enter button.
If it shows ping time continuously without error, the website is up and running.
5] Change streaming quality
If you have a slow internet connection and you try to stream “Best” quality streaming, you may get this error message.
Prime Video shows an error message when it cannot load the content as requested by the user. Therefore, while playing the video, click on the settings gear icon and choose Good from the list instead of Better or Best.
6] Check if HDMI cable is HDCP 1.4 or HDCP 2.2 compatible
If you are watching the video on an external monitor connected via an HDMI cable, you must use HDCP 1.4 or HDCP 2.2 compatible cable. If you have HDCP 1.4 and you try to load UHD or HDR content, you will get this error. In simple terms, HDCP 1.4 is compatible with HD content, and HDCP 2.2 is compatible with UHD and HDR content.
7] Disable browser extensions
If you installed many browser extensions related to proxy, VPN, and other internet connectivity, Prime Video might not comply with all of them. Therefore, it is one of the best options to disable all the extensions at once to check if you can play the content. If yes, enable one extension at a time and reload the content to find out the culprit.
These are some of the working solutions you can follow.
