There may be a time, when you may receive a Your device/PC is offline, Please sign in with the last password used on this device/PC message, when you start your Windows 11/10 computer and try to log in. If you are facing this issue, then this post may help you troubleshoot the issue.
This issue can typically result when you are using a Microsoft Account to log into your Windows 11/10 PC and you have reset the password online on your Microsoft, Outlook, or Hotmail account, but have forgotten to make the change on your PC. Alternatively, you may receive this message if you inadvertently typed the wrong password in the box.
It can also happen after installing Windows Updates.
Fix Your device is offline issue in Windows 11/10
Here are a few things you can try to recover your Windows PC from the ‘Your device is offline‘ error. See which scenario applies to you.
1] If your device is set to automatically connect to Wi-Fi, ensure that it is properly connected to the Internet or Network and restart it.
2] In the bottom right part of the screen you will see network icons that will let you connect to the Internet. Click on your WiFi/Broadband icon and a panel will open from the right side as follows:
Now connect your computer to the Internet and Enter your Microsoft Account password.
3] Check if your password is correct and then enter it carefully.
4] Make sure that your Caps Lock is not On.
5] Our author Arun Kumar adds – You may also try this. Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select the Power icon > Restart. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart. After your PC restarts, select F5 for Safe Mode with Networking. Go to System Restore and choose a prior good point and see if it helps.
6] Create a system restore point first and then Run regedit to open the Registry Editor. Next, navigate to the following key:
HKEY_USERS\.DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities
Expand StoredIdentities and delete the key of the Microsoft account that is creating issues. Having done this, remove this device from your Microsoft Account by visiting this link. Now try to sign in and see if it works. You can always add this device again to your list of devices in your Microsoft account.
7] If you have reset the password online, use the new password on your Windows 11/10 PC.
8] Try to reset your password online again here, and use the new password now.
9] In case your keyboard has been configured to support multiple languages, check if you are using the correct language. You can check its settings in the taskbar. More on this at the end of this post.
10] Do you think maybe your Microsoft Account has been hacked? Here are ways to recover a hacked Microsoft Account. If you think it has been blocked by Microsoft, go here to recover a blocked or suspended Outlook or Microsoft account.
If any of this does not help, you may have to carry out a System Restore operation or the Refresh PC option.
These posts on Windows Password Recovery and how to recover from lost Windows passwords natively will help you recover lost, forgotten Windows passwords. Try some freeware Password Recovery tools like Ophcrack, Cain & Abel Recover my Password Home Free, or Offline NT Password & Registry Editor.
Let us know what worked for you.
What does it mean when your computer says your device is offline?
If you see a ‘your device is offline’ message on your computer screen, your system might be having an issue connecting to the internet during the Windows sign-in process. This can happen for several reasons, such as network disconnection, incorrect passwords, restrictive firewall settings, or issues with your internet service provider or network hardware. You can also see this message if you recently changed your Microsoft account password online, but your device doesn’t have an active internet connection to update this information and is still using the old password to log you in.
How do I sign in to Windows 11 offline?
You can use a local account to sign in to your Windows 11/10 PC without requiring an Internet connection. If you haven’t already set up a local account, Go to Settings > Accounts > Your info, click ‘Sign in with a local account instead’, and follow the prompts to set up a local account. If you’re using a Microsoft account and have previously signed in with the same account on your device, your credentials might be cached, allowing you to sign in without an active internet connection. You can also bypass network check during sign-in while setting up a new Windows 11 device or reinstalling Windows.
See this post if you receive That password is incorrect, Make sure you’re using the password for your Microsoft account message during sign-in.
